
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
97 Plan to Renew
Down
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 93%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews

David Antonio O.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Smartsheet is the best chart manager on the market
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
With the speed and quality that Smartsheet allows us to deliver everything in record time. We have been able to track all of our processes through the automation features that Smartsheet has given us from the beginning. The level of learning is extensive. Creating forms and being able to add columns easily has been the best thing that Smartsheet presented us with in our license.
What is your favorite aspect of this product?
Smartsheet allows you to automate the entire work schedule in all areas necessary to do an exceptional job making use of numerous tools and without allowing any type of collapse when working. It has allowed us to synchronize almost perfectly and gives us security when sending copies of files internally on our network. It is like any Excel spreadsheet, but with many more tools.
What do you dislike most about this product?
If you do not have previous experience with this software, it can be difficult to use it for the first time. We need that when we buy the license it comes with tutorials so we do not have to make the external expense of training our novice employees.
What recommendations would you give to someone considering this product?
Overall it is a decent application. We had a lot of trouble trying to use their giant template in terms of features and what the tool can and cannot do. Some aspects of this tool are limited (even for the more advanced accounts). Your support agent could not help us when it comes to templates.
Pros
- Trustworthy
- Efficient Service
- Respectful
- Altruistic
Hannah A.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Sep 2022
Flexible and easy to use project management tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet offers the easiest way to manage every project in one place . Easy to create and assign task to different teams. Great reminder feature that notifies us of important updates in each project. Smartsheet templates can be customized to fit into different projects requirements.
What is your favorite aspect of this product?
Awesome customer support team Smartsheet is easy to setup and very little training is required . Easy to customize and it able to integrate well with different applications. Pricing is relatively cheap compared to its competitors.
What do you dislike most about this product?
Nothing to hate so far. It's offers very great services when it comes to project management.
What recommendations would you give to someone considering this product?
Implementation and configuration is relatively easy. Cheap and very great customer support team. Helps team to collaborate on different projects and aslo it's easy to customize.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Robert J.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
User-friendly and easy to use!!!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
I also appreciate how simple it is to use the platform to share files and papers with my team colleagues.
What is your favorite aspect of this product?
With Smartsheet's extensive feature set, it's simple to keep track of progress on any project and maintain organization at any point. One fantastic feature of Smartsheet is the capability to build procedures that alert people when tasks are issued or at predefined intervals. I like Smartsheet's collaboration tools since they make getting the needed documents for everyone so straightforward. Being able to change between various viewpoints is also quite beneficial.
What do you dislike most about this product?
When using Smartsheet for the first time, it could take some time to get used to the software and all of its shortcut icons. Even after a few weeks of practice, it could still take me a few seconds to find the sign I require. It is irritating to reconnect every few minutes, and the session break is too brief.
What recommendations would you give to someone considering this product?
By reducing procedures, automating operations, and fostering better cooperation, Smartsheet enhances workflow. It leads to better organization, fewer errors, and quicker work completion.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity