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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Planning and Scheduling

85

Workflow Management

84

Document Management

83

Resource Management

83

Time & Expense Tracking

83

Dependency and Milestone Tracking

82

Budget Management

82

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Business Value Created

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Peggy M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

I love Smartsheets.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet beats out the competition since it's simple to use, packed with useful features, and less expensive.

What is your favorite aspect of this product?

I enjoy Smartsheet's features. The dashboard tool is attractive and delivers data well. Our coworkers prefer getting real-time updates on team initiatives. I enjoy the notion of interactive sheets, dashboards, and reports. Getting everyone in a room to work together so these components can communicate. It's allowed us to concentrate on a single platform to meet our team's needs.

What do you dislike most about this product?

I despise some Smartsheets features. Option to construct surveys that automatically return to data sheet is a feature. I like utilizing forms to conduct surveys, but the questions you can ask are restricted to what you can put in the column headings, so I have to travel to other platforms to do surveys and input the data again in my spreadsheet. You can't copy rows/columns from one smartsheet to another. It would be great since we use a lot of sheets and sometimes need to replicate them quickly.

What recommendations would you give to someone considering this product?

This platform consolidates apps and evaluates data in real time. I suggest meeting with your Smartsheet salesperson and outlining your objectives so they can help you choose the best options.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Milan S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

A great software for planning and tracking needs.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The ease of use when making a brand new template or modifying an existing one makes Smartsheet endlessly customizable. The support is additionally Grade-A with specialists offering to guide you through any issues via phone or email. I relied on them heavily after I was learning my way around the software system and that was what ultimately sold me.

What is your favorite aspect of this product?

Smartsheet’ UI fundamentally seems like each alternative spreadsheet tool (Excel, etc) however they’ve done a clever job of taking some options that are solely possible during a cloud-based system and exposing them in any easy-to-use way: multi-user collaboration, notifications, file uploads attached to row. They additionally enable calculated fields in a much easier way than Google et al. Smartsheet have remodeled the way I manage everything, I mean everything from simple task lists to complicated projects. This platform is the one thing I can’t go without.

What do you dislike most about this product?

Smartsheet is a lot of restricted than google sheets or maybe Excel: there's no scripting language that would enable you to basically use it as a database tool or Bi suite the way you’ll be able to with Google Sheets. However that's not what it’s meant to be, and honestly even “power users” will realize it is extensible in most ways.

What recommendations would you give to someone considering this product?

I think Smartsheet could be a terrific tool in general; it takes a short time to get things organized and flowing at first, however, it’s worth it because it fully increased our productivity. Take advantage of the free coaching out there at their Center of Excellence. It teaches you the fundamentals of exploitation Smartsheet and learning quicker.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2022

Fantastic project management product!

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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