What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSmartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Translation missing: en.product_page.ratings.score 9.1
View Smartsheet in this category (opens in a new tab)
Project Portfolio Management - Midmarket
Translation missing: en.product_page.ratings.score 9.1
View Smartsheet in this category (opens in a new tab)
Task Management
Translation missing: en.product_page.ratings.score 9.0
View Smartsheet in this category (opens in a new tab)
Smartsheet Reviews
Milan S.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2022
A great software for planning and tracking needs.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The ease of use when making a brand new template or modifying an existing one makes Smartsheet endlessly customizable. The support is additionally Grade-A with specialists offering to guide you through any issues via phone or email. I relied on them heavily after I was learning my way around the software system and that was what ultimately sold me.
What is your favorite aspect of this product?
Smartsheet’ UI fundamentally seems like each alternative spreadsheet tool (Excel, etc) however they’ve done a clever job of taking some options that are solely possible during a cloud-based system and exposing them in any easy-to-use way: multi-user collaboration, notifications, file uploads attached to row. They additionally enable calculated fields in a much easier way than Google et al. Smartsheet have remodeled the way I manage everything, I mean everything from simple task lists to complicated projects. This platform is the one thing I can’t go without.
What do you dislike most about this product?
Smartsheet is a lot of restricted than google sheets or maybe Excel: there's no scripting language that would enable you to basically use it as a database tool or Bi suite the way you’ll be able to with Google Sheets. However that's not what it’s meant to be, and honestly even “power users” will realize it is extensible in most ways.
What recommendations would you give to someone considering this product?
I think Smartsheet could be a terrific tool in general; it takes a short time to get things organized and flowing at first, however, it’s worth it because it fully increased our productivity. Take advantage of the free coaching out there at their Center of Excellence. It teaches you the fundamentals of exploitation Smartsheet and learning quicker.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted May 2022
Fantastic project management product!
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Donald M.
- Role: Finance
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2022
Not fully satisfied in Smartsheet but so thankful.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is really a great tool that has helped create, organize and manage all projects. Also we use the tool internally to host files, data and articles for future reference. The is ease in setup with the ability to handle the workflow of our system. This platform ruther offers great automation features. It really great one can create structure by connecting multiple sheets. These spreadsheets are simple to use and contains correct information in them.
What is your favorite aspect of this product?
Smartsheet has helped us save more of our time which was greatly lost. This is due to the ability to create forms directly from smartsheet for data to be added quickly and efficiently.
What do you dislike most about this product?
inavailability of ease in communication with fellow colleagues due to lack of chat option. This really affects negatively. Also it's functionality is not of high caliber. Nothing else really affects negatively.
What recommendations would you give to someone considering this product?
This platform really requires more skill hence recommend it to the highly skilled.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Inspires Innovation