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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

Down 1
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

85

Workflow Management

85

Document Management

84

Resource Management

84

Time & Expense Tracking

83

Dependency and Milestone Tracking

83

Reporting

82

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

83

Breadth of Features

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Noah L.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

"Excellent high-power tool."

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is perfect for dynamic workplaces. With Smartsheet’s reliance on connections, recipes, and cross-connecting between project plans, I can rapidly give senior administration new gauges as they speculate in the system gatherings. This fast criticism implies we can all the more rapidly arrive at choices and tackle what work we believe should do immediately. I have likewise involved Smartsheet in a greater government-based climate.

What is your favorite aspect of this product?

Smartsheet has enabled me to save a lot of valuable time, the time set aside converts into cash saved. Smoothing out the arrangement processes for these sheets and robotizing the segments I would rather not enter physically has a colossal effect on my everyday tasks. We have been using Smartsheet to screen expected projects, their turn of events, when the chance turns into a task, and the finish of the undertaking. It acts as a solid correspondent and assists us by staying on target from beginning to end.

What do you dislike most about this product?

The most troublesome aspect of involving Smartsheet for me has been empowering different individuals from the organization to utilize it effectively. Since I utilize progressed apparatuses and equations, others are some of the times reluctant to alter the sheet and possibly mess something up. Fortunately, they for the most part need to associate through dashboards, yet I observe that Dashboards aren't generally sufficiently vigorous to respond to their inquiries. It would be great assuming that there was an all the more graphically comprehensible method for showing project Gantt outlines.

What recommendations would you give to someone considering this product?

Make sure to play with some example sheets. It's the same as working in Excel, so many of the devices feel natural from the start. At the point when you are OK with the essential capabilities, evaluate a few layouts for some high-level, Smartsheet-explicit devices. I likewise suggest their instructional classes if you simply need an outline of everything. The mentors are truly perfect at doing an amazing job to assist you with anything use case you need to execute.

Pros

  • Caring
  • Saves Time
  • Fair
  • Acts with Integrity

Jamie H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Smartsheet helps project managers get more done

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

We started using SmartSheet to help our engineer with project planning and product ordering. The success of this implementation led us to implement it in other parts of the company. It has greatly improved our capability to monitor tasks and allocate resources.

What is your favorite aspect of this product?

Smartsheet's primary features include project planning and tracking, automation, and reporting, and its user interface is extremely adaptable and graphic. Smartsheet's project management capabilities are robust, enabling teams to accomplish a broad variety of tasks and getting rid of mundane routines.

What do you dislike most about this product?

I wish it could keep table-based drop-down menus updated automatically. Smartsheet does not do automatic backups, and data entry on forms has various restrictions.

What recommendations would you give to someone considering this product?

As the most cutting-edge platform for cross-departmental cooperation, Smarsheet has revolutionized the way businesses operate. Teams may handle a wide variety of tasks and still keep the firm running smoothly. Smartsheet's Gantt charts, file-sharing, and automation capabilities let teams move projects along efficiently and hold individuals responsible for their contributions.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Claire A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

We use Smartsheets to manage workflow

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheets is used company-wide for safe file sharing and workflow management. Everyone is immediately brought up to speed, and we are able to track who made what modifications, when they were done, and provide supporting evidence in the form of documents.

What is your favorite aspect of this product?

If you need to exchange sensitive information often across offices, this is a far more efficient alternative than sending encrypted emails. This is an excellent method for submitting requests and keeping track of approvals from several layers of management.

What do you dislike most about this product?

When a system is already in place, making adjustments or updates might be difficult because of the need to modify every occurrence of that adjustment or update. With 20 centers, we frequently need to make a dozen or more copies of every change.

What recommendations would you give to someone considering this product?

It makes sense to be able to communicate with others who are using the same application. When dashboards are set up, all the information that is regularly accessed may be easily accessed. The ability to have numerous tabs open in Smartsheet at once is quite useful. However, this isn't an option in every software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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