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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Emily K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

It's a powerful tool for teamwork

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It has good customer support and it is a program that is easy to use although it needs a bit of practice. These are the main differences.

What is your favorite aspect of this product?

The user-friendly design, configurable data sections, and pre-scheduled notifications allow for less stress. Our ability to consistently provide high-quality results to our clients over the last two years has been greatly impacted by Smartsheet's data management. Using Smartsheet, you can automate processes, keep tabs on metrics, share work with others, and keep track of resources all in one place. This licensing structure appeals to me since Smartsheet does not need a license from the contributor to be utilized. Admins are the only ones who can do this. This program has revolutionized the way you manage your tasks.

What do you dislike most about this product?

As far as I'm aware, there haven't been any serious issues with this product. As a whole, I'm pleased with my decision. Anything that wasn't immediately clear was made clear with the use of assistive tools and pointers. If you've already begun a form, I just ask that you reopen it. The form may be incomplete when it comes time to submit it. A workaround is to create a report and modify the row there, however it would be ideal if the form could be restarted from the beginning.

What recommendations would you give to someone considering this product?

I highly encourage everyone who is thinking about using Smartsheet to give it a try soon. You'll be able to immediately understand the advantages of employing the resources it provides. It's a game-changer that speaks for itself, in my view. An excellent solution for a wide range of business requirements that can be tailored to suit your company's specific demands may be found here. Smartsheet is a project management tool that simplifies the management of projects, stakeholders, and tasks.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Effective Service

Mantin L.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great and Flexible"

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

the program is not easy, it is a bit complicated, instead there are programs that are much easier to learn.

What is your favorite aspect of this product?

There is no limit to what I can do with the platform, and the yearly subscription is really reasonable. As a user, I often utilize the current user option to combine sheets into reports.

What do you dislike most about this product?

An extensive learning curve is involved. Despite the fact that smartsheet seems to be a glorified version of Excel, many of its capabilities are either unavailable or difficult to find. My time with new users has been significantly impacted by the steep learning curve.

What recommendations would you give to someone considering this product?

Although I'm a huge fan of spreadsheets, other people may find them too complicated. You may tailor Smartsheet to fit your team's unique demands if you have a committed person in charge of the process design. For some individuals, learning how to utilize Smartsheet's many capabilities might be a challenge at first, but the company provides tutorials and other tools.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Zoie G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great project management software."

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

the program has good customer service, it is better than other programs.

What is your favorite aspect of this product?

You can create, organize, and manage your projects using Smartsheet, a project management software that has everything you need. Strong analytics and reporting capabilities make it a powerful tool for teams. It's useful to be able to flip between perspectives while dealing with several stakeholders, which is why I use Smartsheet. The ability to convert from a spreadsheet to cards and a critical route is important since everyone has different needs for comprehending task details and links.

What do you dislike most about this product?

Only the most basic activities may be tracked in a log that is inadequate for big organizations, and it's difficult to use for beginners. Although it isn't prohibitively pricey, other spreadsheet programs just can't compete with it. They could also consider highlighting the links that bind and the obligations that each individual has. Of course, this is a difficult process, which is why we have project management. Although this may seem like a little point, I have found that this is a common issue across most all project management software programs that I've used.

What recommendations would you give to someone considering this product?

It's easier to grasp if you've worked with spreadsheet software before. A well-versed Smartsheet user may be of great assistance if you run into any issues. In the end, Smartsheet's many alternatives and viewpoints are worth the effort. You'll be content as long as you keep learning and doing new things with the resources you've been given.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

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