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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

Down 1
Since last award

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

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2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

85

Workflow Management

85

Document Management

84

Resource Management

84

Time & Expense Tracking

83

Dependency and Milestone Tracking

83

Reporting

82

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

83

Breadth of Features

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Maite M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Organizing work with Smartsheet

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It really has many similarities with other software, but Smartsheet offers a simple and easy-to-use interface which greatly simplifies work and it feels very intuitive to use, with many interactive tools that I feel unique to the software, and it's very useful when it comes to customizing and configuring everything to suit our business requirements.

What is your favorite aspect of this product?

Smartsheet is my friend tool to organize all my pending work, it is a great manager with multiple tools that I love to use, one of them is the calendar, it is just what I need to visualize my short and long term tasks, creation of subtasks for go evaluating what I have to do and creation of really effective reports to evaluate the progress and work progress. I can manage assignments, where we visualize the tasks that correspond to each person and thus have a progressive workflow, we evaluate different aspects, risk management, projects and planning. The configuration is fully customizable, it is possible to adapt aspects to our comfort.

What do you dislike most about this product?

Until now, the only detail that I do not like very much is that the calendar is really very useful, however, I have not been able to configure the calendar by tasks but by projects, this does not allow me to see in greater detail each thing to do unless I go in to check.

What recommendations would you give to someone considering this product?

It is essential for me to have all my work in order, keeping each project up to date and achieving commercial progress is undoubtedly a success. I recommend the use of Smartsheet and achieve all the improvements that I have achieved, greater work productivity, better labor management and more professional scope in all my actions.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Harpreet S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

My Smartsheet Review

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I like that it is much like an excel spreadsheet but you can really build out your system however you do like to meet the needs of unique projects. It allows my small team to be able to communicate and stay on task with the numerous projects we have going on.

What is your favorite aspect of this product?

It's more secure than sharing an internal document with the outside world because it doesn't not backup to our server and exposes us to potential security concerns. I don't need to add formulae because Smartsheet has so many capabilities also it saves me a lot of time in my day job after I figured out how to make it work for the unique demands of my area. Smartsheet allows me to save time,the time saved translate into money saved.

What do you dislike most about this product?

I haven't come across any for now.

What recommendations would you give to someone considering this product?

It helps remain on track from start to finish. It's a simple method to collaborate on a single file without having to worry about various versions. It allows our staff to stay organized and communicate regularly without the need for lengthy sessions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Peggy M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

I love Smartsheets.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet beats out the competition since it's simple to use, packed with useful features, and less expensive.

What is your favorite aspect of this product?

I enjoy Smartsheet's features. The dashboard tool is attractive and delivers data well. Our coworkers prefer getting real-time updates on team initiatives. I enjoy the notion of interactive sheets, dashboards, and reports. Getting everyone in a room to work together so these components can communicate. It's allowed us to concentrate on a single platform to meet our team's needs.

What do you dislike most about this product?

I despise some Smartsheets features. Option to construct surveys that automatically return to data sheet is a feature. I like utilizing forms to conduct surveys, but the questions you can ask are restricted to what you can put in the column headings, so I have to travel to other platforms to do surveys and input the data again in my spreadsheet. You can't copy rows/columns from one smartsheet to another. It would be great since we use a lot of sheets and sometimes need to replicate them quickly.

What recommendations would you give to someone considering this product?

This platform consolidates apps and evaluates data in real time. I suggest meeting with your Smartsheet salesperson and outlining your objectives so they can help you choose the best options.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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