What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews
Mohamed E.
- Role: Consultant
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Apr 2022
The Best Ticketing and Data Management tool
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet provide uniqui Ticketing system and project management tool , it allows automated assigning tasks and tickets easily to the team members beside the Dashboard which let the Managers know where the projects are and different type of views from Dynamic view and Grid view which allow the customization for which columns are allowed to be shown and which columns could be hidden , Smartsheet Solution center provide various templates are ready to use
What is your favorite aspect of this product?
The best in this product is the Automation process and the various type of templates and the Dash board , The automation process facilitate a lot of manual works and the Dashboard gives all the required data for the management to see where the projects process are
What do you dislike most about this product?
i didn't found something can dislike in Smartsheet , but what i noticed that the sheet capacity Cannot have more than 7000 rows and after this number the sheet is hanging , so if the sheet capacity increased this will be better
What recommendations would you give to someone considering this product?
This product allow integration to external cloud and can easily attach all the documents to the sheet which gives extra benefit to their system and easily review the tickets content
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2022
Smartsheet: The perfect project management tool
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Richard C.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Apr 2022
Smartsheet is a better shared Excel doc
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet's pricing was very attractive for us, as well as its simplicity. You could do almost everything in Excel that you can do in Smartsheet, but that's not necessarily a bad thing. Just because it lacks some of the other bells and whistles other project management software touts doesn't make it inferior. It does what it does well without a lot of fluff.
What is your favorite aspect of this product?
I love how easy it is to use. We had training, but we could have skipped it because the product is so easy to use. Easily the best part of Smartsheet is how easy it is to use.
What do you dislike most about this product?
I'd love more reporting capabilities, but it's not bad. We found that a lot of the features we saw in other products were very impressive, but could be unnecessary. Just keep it simple.
What recommendations would you give to someone considering this product?
Remember that you don't need fancy, expensive software. Bigger and shiner isn't always better! Give it a try and see what you think. I bet you can do 99% of what you truly need to do with Smartsheet. The rest of the 1% isn't that big of a deal.
Pros
- Reliable
- Trustworthy
- Caring
- Respectful
