What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews
RAJAT J.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Mar 2022
Easy to use and scalable solution
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
cloud capability
What is your favorite aspect of this product?
audit log and user changes
What do you dislike most about this product?
bit costly
What recommendations would you give to someone considering this product?
consider open source solutions
Pros
- Enables Productivity
- Security Protects
- Performance Enhancing
- Trustworthy
Ann M. F.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2022
Creative Project Management Team's Favorite
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Our creative team prefers Smartsheet over other project management tools or applications as it's a cleaner look and easier to learn and navigate. They also like being able to see various views depending on need, team and project
What is your favorite aspect of this product?
It is easy to learn and teach coworkers how to create and use
What do you dislike most about this product?
I don't know that we've ever been able to contact someone for support. It's also challenging to find support or training documentation
What recommendations would you give to someone considering this product?
If you are looking for an easy to learn project management tool with various views including a visual and calendar view, this should be your top choice!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Effective Service
Mark A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great capacity for project management!!!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Easy to use and helpful.
What is your favorite aspect of this product?
The powerful idea of SmartSheet is what I appreciate best about it. At the point when I initially began utilizing it, it was a rendition in my brain's Excel cloud. As how I might interpret my foundation has developed, I've come to see the value by they way you can do as such a lot more perceptions, designs, and expert things with it. SmartSheet's most useful element is its simple UI, which makes it an incredible authoritative device. It was basic and speedy for a considerable length of time from across the group to submit. We have far off colleagues, and it was easy to team up on an information sheet.
What do you dislike most about this product?
I try to avoid the way that there are no highlights for record troubles. Assuming there was an element for that, it wasn't effectively open. It would be advantageous to incorporate a page with examples for the different characteristics. I would have additionally invited a client assistance line. It's difficult to get somebody to get the telephone. What I find troublesome is frequently considering others. A considerable lot of my associates have observed it trying to chip away at SmartSheet attributable to an assortment of issues, including repugnance for change, newness to innovation, and anxiety toward disappointment.
What recommendations would you give to someone considering this product?
This is the application to utilize assuming you need a unique undertaking the board arrangement that is cloud-based and permits you to easily connect with a few people. I would suggest investing some energy getting more familiar with every one of the highlights accessible. This program has a ton of undiscovered capacity and can accept it to the extent that you need, and it likewise incorporates actually with different applications.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
