Smartsheet Customer Reviews 2025

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

255 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

Filter By

6 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

Down 1
Since last award

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 93%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Transparent
Fair
Helps Innovate
Reliable

Feature Ratings

Average 84

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Translation missing: en.product_page.ratings.score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Translation missing: en.product_page.ratings.score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Translation missing: en.product_page.ratings.score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

LISA C.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Smartsheet 2024 Experience

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Ease of use with pre-built templates. Agile tasks and projects planning and scheduling. Adding due tasks and projects milestone estimation.

What is your favorite aspect of this product?

Elegance on online marketing and planning.

What do you dislike most about this product?

Nothing to regret.

What recommendations would you give to someone considering this product?

May all pick it ASAP.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Good simple solution for getting up and running

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Chhatrapal S.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Versatile Teamwork and Project Management Platform

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet's spreadsheet-like interface and complete project management tools make it easier to use than Microsoft Project. Smartsheet offers advanced reporting and automation for project insights, unlike Trello.

What is your favorite aspect of this product?

New dashboards enable real-time project analytics and performance monitoring.

What do you dislike most about this product?

Limited offline capabilities can kill productivity in low-connectivity contexts.

What recommendations would you give to someone considering this product?

Best for spreadsheet-savvy companies looking to improve project management.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Caring

Latest Research

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

90 Likeliness to Recommend

Up 1 Since last award

97 Plan to Renew

Down 1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

LISA C.

Smartsheet 2024 Experience

Likeliness to Recommend

Pros

Good simple solution for getting up and running

Likeliness to Recommend

Pros

Chhatrapal S.

Versatile Teamwork and Project Management Platform

Likeliness to Recommend

Pros

Most Popular Smartsheet Comparisons

Asana

Jira

Trello

Microsoft Project

Wrike

monday.com

Title

Up 1
Since last award

Down 1
Since last award

Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support