What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
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Task Management
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Smartsheet Reviews
Jack L.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Fantastic product
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Its really easy to use and has the tools you need to collaborate
What is your favorite aspect of this product?
You can share a link with team members and they can edit from anywhere.
What do you dislike most about this product?
Not much to dislike, does the job and keeps improving
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
helena r.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2021
Fantastic app with Gantt charts and due dates.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Excellent app for task assignment and prioritization. Terrific with instant messaging for team collaboration. Great with project planning and reporting.
What is your favorite aspect of this product?
Great for project planning and budgeting for activities. Reliable to set due dates to tasks. Convinient with Gantt charts. Great with team collaboration.
What do you dislike most about this product?
Excellent app for team collaboration and instant messaging.
What recommendations would you give to someone considering this product?
Yes it's an excellent app for team collaboration and instant messaging. Reliable with Gantt charts. Excellent for task assignment and prioritization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Donald B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2021
Ideal software to manage and control many projects
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Gantt chart design is one of the most prominent features of Smartsheet. Graphics represent task scheduling visually, clearly and easily. You can start from a default template or create them from scratch. Its interactive features make customization easy, and the use of conditional formats to highlight tasks or status levels with different colors also helps.
What is your favorite aspect of this product?
Smartsheet is an intuitive and easy-to-use tool that makes it easy for multiple people to collaborate in real time and stay up-to-date on any progress or changes in the project. Online editing, rescheduling tasks, adjusting deadlines, email messages for notifications, and the ability to share files are valuable utilities. Even through an alert system, it warns when there has been a readjustment in the project.
What do you dislike most about this product?
The biggest cons of Smartsheet are related to a more task-oriented rather than resource-focused orientation, first and second, the fact that it does not present the ability to mark project baselines. Consequently, it does not offer a comparative view of the changes that are taking place in the Gantt chart.
What recommendations would you give to someone considering this product?
Smartsheet is a software that is ideal for managing and controlling many types of projects, especially those that require teamwork, but also for creating task lists, managing customer information, preparing sales forecasts, planning events or controlling processes business in general.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
