Smartsheet Customer Reviews 2025

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

257 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

Down 1
Since last award

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 93%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Transparent
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 84

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Translation missing: en.product_page.ratings.score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Translation missing: en.product_page.ratings.score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Ahmad S.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Good platform to empower teams to plan work

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

I can plan strategies for me and my team simple and flexible views to better organize your work Easily switch views from grid to lists and this is for you and all the team

What is your favorite aspect of this product?

I can organize my all work and teamwork make new files and plans and set very organized reminders they have easy to use a template that makes you work very fast and easily

What do you dislike most about this product?

So far it's amazing but it needs a bit of time to get used to it everything is working fine and smoothly it can be better by offering more free plans for the startups

What recommendations would you give to someone considering this product?

Smart sheet is good for your team, You can plan and organize tasks for your team It's good and there are better products in the market but you can start with it

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Effective Project Management Tool

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ruth S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

"Extraordinary experience for your business"

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Dashboards feel useful once analyzing knowledge for strategic and operational decisions. We've been victimization them for over a year after I wasn't a paid user. I got fascinated by them as a result of they were sooner than what I had antecedently seen.

What is your favorite aspect of this product?

I realize myself falling soft on with attachments, workflows, comments, approvals, and so on Feels natural most of the time. And doesn't want heaps of thinking to form the app work for you. If you're aware of programme software, you'll feel home with Smartsheet, it' one thing like that however in steroids.

What do you dislike most about this product?

One issue we want we might improve is adding extra stand out functions to the sheets. The formulas are every now and then elementary, and that we wish we could expand this. conjointly notice it difficult to vary the formatting. One thing we wish we could improve is adding additional excel functions to the sheets. The formulas are at times elementary, and we wish we could expand this.

What recommendations would you give to someone considering this product?

If you inspect the market, there are many choices for project management software/apps. Some are straightforward to use however lack loads of options. Some are full of millions of features but need an in depth learning curve. Smartsheet, i feel it' within the middle. It' renowned in the trade ANd a solid choice for somebody who desires a project management tool or an automation machine

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Latest Research

Smartsheet

What is Smartsheet?

Company Details

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Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

Up 1 Since last award

97 Plan to Renew

Down 1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Ahmad S.

Good platform to empower teams to plan work

Likeliness to Recommend

Pros

Effective Project Management Tool

Likeliness to Recommend

Pros

Ruth S.

"Extraordinary experience for your business"

Likeliness to Recommend

Pros

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Title

Up 1
Since last award

Down 1
Since last award

Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Resource Management

Time & Expense Tracking

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support