What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Budget Management
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews
MD S.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2024
Fantastic product
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Excel-like Layout, Easy Transition, Custom Workflows, Conditional Alerts and Notifications
What is your favorite aspect of this product?
One of the standout aspects of Smartsheet that I particularly appreciate is its versatility. Smartsheet combines the power and flexibility of a spreadsheet with advanced project management and collaboration features. This hybrid nature allows teams from various industries and with different needs to tailor the platform to their workflows I also like how the automation capabilities allow users to streamline repetitive tasks without needing any coding knowledge. Setting up triggers for alerts, status updates, or approvals based on conditions within a project is incredibly helpful for improving efficiency and reducing manual oversight.
What do you dislike most about this product?
1) SmartSheet’s views, such as Gantt charts and dashboards, can feel a bit rigid. There is sometimes a lack of flexibility in customizing them compared to other tools like Excel or Google Sheets. 2) SmartSheet can get expensive, especially for smaller teams or individual users who need access to advanced features. Its pricing model may not be as competitive as some other tools with similar features. 3) The mobile app version of SmartSheet is not always as smooth or user-friendly, particularly when dealing with larger sheets or more intricate projects.
What recommendations would you give to someone considering this product?
1) Determine what specific features you need. SmartSheet excels in project management, collaboration, and task tracking, so if these are your primary needs, it could be a good fit. 2) Take advantage of any free trial or demo version to get a hands-on feel for the interface and capabilities. This will help you see how it handles your typical tasks and whether it integrates well with your other tools. 3) If your team needs strong collaboration features, SmartSheet’s capabilities in real-time updates, sharing, and task assignment can be very useful.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rushabh L.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Sep 2024
Very good resource, file and document management.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Its having many different features other then peers like Pre built Templates, Mobile Access and security and compliance wise also good.
What is your favorite aspect of this product?
Its having very good capability of Mobile Access.
What do you dislike most about this product?
Its not having AI powered task management system in Gen AI world.
What recommendations would you give to someone considering this product?
This tool is very good and easy to use but before buying this software comparison is needed because there are ample of software available in the market and having different functionalities.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Inspires Innovation
Abdullah V.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Best combination of spreadsheet and advance tools.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
I think the feature that differenciates smartsheet from other products is that it provide highly customisable workflows which allow user fir automation without any programming.
What is your favorite aspect of this product?
My favourite aspect about smartsheet is that it is a powerful combination of spreadsheet and powerful tools which can make work easy and fast.
What do you dislike most about this product?
The only thing i dislike about smartsheet is that because of so many tools it get's difficult for new user to get started with this software.
What recommendations would you give to someone considering this product?
I would recommend to evaluate your needs first and use in-built templates which can help you to start and understand more about software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
