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Synergy Logistics Ltd

SnapFulfil

Composite Score
6.7 /10
CX Score
6.7 /10
Category
SnapFulfil
6.7 /10

What is SnapFulfil?

SnapFulfil is a cloud-based, Tier 1 warehouse management system with flexibility at its core. It delivers cutting edge technology at a fraction of the cost of traditional installations and, unlike other warehouse management systems, is quick and easy to implement, giving you a rapid return on investment. Once up and running SnapFulfil is highly configurable and can adapt to meet evolving fulfilment demands.

Company Details


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SnapFulfil Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

89 Plan to Renew

66 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SnapFulfil?

0% Negative
11% Neutral
89% Positive

Pros

  • Respectful
  • Efficient Service
  • Effective Service
  • Saves Time

Cons

  • Less Friendly Negotiation

Feature Ratings

Average 77

Purchasing

88

Location Management

88

Inventory Management

84

Pick, Pack & Load

82

Receiving and Put-Away

75

Shipping Management

68

Analytics and Reporting

65

Vendor Capability Ratings

Average 73

Vendor Support

88

Business Value Created

82

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Ease of Implementation

79

Ease of Data Integration

75

Ease of IT Administration

75

Usability and Intuitiveness

75

Quality of Features

66

Ease of Customization

62

Availability and Quality of Training

61

SnapFulfil Reviews

Joshua S.

  • Role: Operations
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Gets the job done.

Likeliness to Recommend

7 /10

What differentiates SnapFulfil from other similar products?

I do not have much experience with other WMS' and thus cannot answer this effectively.

What is your favorite aspect of this product?

The pick/putaway rules can be built out with a fair amount of complexity allowing us to accommodate out different locations' many operational needs.

What do you dislike most about this product?

Pulling data from all sites requires accessing them individually or using an external data aggregator. Not ideal when attempting to do all site wide analytics.

What recommendations would you give to someone considering this product?

Build a very solid relationship with your SNAP contacts as they can be very helpful and provide a lot of valuable insights into the best ways to get value out of the WMS.

Pros

  • Effective Service
  • Caring
  • Respectful
  • Acts with Integrity
  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Excellent product. A little pricey but essential

Likeliness to Recommend

8 /10

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Ruth K.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Works well enough but not sure it's special

Likeliness to Recommend

6 /10

What differentiates SnapFulfil from other similar products?

It is a good enough product, but I am not sure that it contains features that are truly unique and/or revolutionary in terms of inventory management.

What is your favorite aspect of this product?

Don't really have a favorite aspect, unless the ability to download into Excel counts. I find that downloading into Excel is a huge time-saver for me because I don't have to know which report can find or sort my needed information the way I want it. I am sure that if I spent enough time, I'd figure it out, but the problem is I don't have enough time.

What do you dislike most about this product?

It seems to struggle to integrate with NetSuite. Partial receipts really mess with it, as do backordered items.

What recommendations would you give to someone considering this product?

It works well enough to do the job but be prepared that it cannot be truly customized so you will have to figure out 'go-arounds' a lot.

Pros

  • Enables Productivity
  • Saves Time
  • Acts with Integrity
  • Performance Enhancing

Cons

  • Charges for Enhancements
  • Less Friendly Negotiation
  • Inhibits Innovation
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