What is Splunk IT Service Intelligence?
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
94 Plan to Renew
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Splunk IT Service Intelligence?
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Analyze Activity Data
Security Operations Automation
Analyze Discovery Data
Operational Task Automation
Data Visualization
Incident Management Automation
Machine Learning
Performance & Capacity Management Automation
Problem Management Automation
Explainable and Trainable Algorithms
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Splunk IT Service Intelligence Reviews
Dinesh B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Features of Splunk AIOps
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
AIOps can help in identifying the root causes of problems by analyzing data from various sources. It prevents the downtime. It helps organizations proactively monitor and identify & address issues before it gets affected to the customer.
What is your favorite aspect of this product?
Anomaly Detection, Incident Response, Root Cause Analysis.
What do you dislike most about this product?
Compatibility issues, cost, Learning curve-users who are new to machine learning and artificial intelligence concepts needs better training.
What recommendations would you give to someone considering this product?
I would highly recommend to use it to make their Incident Management easy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Advita M.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2023
Really useful Product with excellent features
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
One of the big differentiators for AIOps platforms is their ability to collect all formats of big data in varying velocity and volume.
What is your favorite aspect of this product?
Splunk is a powerful monitoring and analysis tool that collects, indexes, and analyzes machine-generated data in real-time.
What do you dislike most about this product?
Nothing as major but the dashboards can be more organized and accurate for client presentation.
What recommendations would you give to someone considering this product?
Must use and also give it a try. It will make daily activities much easier.
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Krishanu C.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Easy to use and great features as well.
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
It provides a unified platform for monitoring, troubleshooting and incident response. It incorporates machine learning to analyze vast amounts of data generated by IT systems.it also has features of alerting and incident management. The customization capabilities offered are too good.
What is your favorite aspect of this product?
Machine learning capabilities
What do you dislike most about this product?
The complexity and the learning curve is a bit tough if you are a beginner.
What recommendations would you give to someone considering this product?
When considering the adoption of Splunk AIOps Platform or any similar product, it's important to carefully evaluate the specific needs and requirements of your organization. Here are some recommendations for someone considering Splunk AIOps: Understand Your IT Environment: Assess the complexity and scale of your IT environment. Consider the types of data sources, the volume of data, and the variety of systems in your infrastructure. Evaluate Use Cases: Identify specific use cases and challenges within your IT operations that you intend to address with an AIOps solution.
Pros
- Generous Negotitation
- Effective Service
- Caring
- Respectful
