What is Splunk IT Service Intelligence?
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
94 Plan to Renew
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Splunk IT Service Intelligence?
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Analyze Activity Data
Security Operations Automation
Analyze Discovery Data
Operational Task Automation
Data Visualization
Incident Management Automation
Machine Learning
Performance & Capacity Management Automation
Problem Management Automation
Explainable and Trainable Algorithms
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Splunk IT Service Intelligence Reviews
Poonam K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Nov 2023
Features are great!
Likeliness to Recommend
What is your favorite aspect of this product?
Features and functionality of product Integration with enterprise IT and security stack Vendor reputation and next-gen/cloud capabilities Customer Service/Technical SME expertise Cost/licensing models, etc.
What do you dislike most about this product?
Customer service can be more proactive
What recommendations would you give to someone considering this product?
Great product for scalability!
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Inspires Innovation
Arup Kumar P.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Data-driven decisions made easier
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
Drawing insights from data helped our organisation arrive at important decisions and track metrics crucial to the team's growth and organisation at large. Of all the analysis and insights, we find application performance monitoring and debugging of live issues (from the logs) encountered in production to be most note-worthy.
What is your favorite aspect of this product?
Data at rest or transit is very vulnerable to security attacks This software provides the required security while handling all types of data, be it sensitive or not. Alongside this, its customisation and flexibility are very effective while integrating with other software.
What do you dislike most about this product?
The speed becomes a concern sometimes while handling a disproportionate amount of data. Also, the reliability of the product can be improved because, in recent times, our team faced quite frequent outages.
What recommendations would you give to someone considering this product?
The software is effective only when the amount of data provided is of sufficient amount to draw decisions. So, if your organisation is not dealing with a substantial amount of data and you are expecting good inference from your data, then it may happen that the decisions provided by the software are not very effective from an ROI perspective or blatantly wrong in some cases.
Pros
- Inspires Innovation
- Caring
- Fair
- Helps Innovate
Siddharth S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Convenient to use! Super efficient for monitoring.
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
The way it helps in ingesting data from multiple sources and it helps in providing analytics and taking actions accordingly.
What is your favorite aspect of this product?
I love this product because of the quality of performance monitoring and analysis.
What do you dislike most about this product?
Not much to dislike but the discounts should be more generous on high usage.
What recommendations would you give to someone considering this product?
Sure I will recommend it for big data management and monitoring and analysis features.
Pros
- Reliable
- Unique Features
- Caring
- Generous Negotitation
