What is Splunk IT Service Intelligence?
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSplunk IT Service Intelligence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Splunk IT Service Intelligence.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
94 Plan to Renew
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Splunk IT Service Intelligence?
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Analyze Activity Data
Security Operations Automation
Analyze Discovery Data
Operational Task Automation
Data Visualization
Incident Management Automation
Machine Learning
Performance & Capacity Management Automation
Problem Management Automation
Explainable and Trainable Algorithms
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Splunk IT Service Intelligence Reviews
Sangeeta S.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Aug 2022
"Easy to use, but a bit pricey."
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
Ease of use and customer relationship
What is your favorite aspect of this product?
Intuitive product with laundry list of features & functions
What do you dislike most about this product?
Very Very Pricy. Need to be cost effective soln.
What recommendations would you give to someone considering this product?
Reduce your cost to attract more customers and stand out among competitors.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Jennifer K.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2022
We Enhance Data-Centric Decision with Splunk AIops
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
Splunk AIops Platform has event management, predictive analytics and incident response automation tools under one solution. This reduce technical overheads since no much integration is needed and operational cost too.
What is your favorite aspect of this product?
It reduces alert noise through automated event correlation enhanced by machine learning. It is easy to predict future incidents rapidly via predictive analytics tools.
What do you dislike most about this product?
Customizing some features was challenging, but our technical team keeps an eye on it whenever there is an update on new features.
What recommendations would you give to someone considering this product?
To make informed business decisions, I Would recommend Splunk AIops Platform since it has robust data virtualization tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Raymond K.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Monitoring and Analytics.
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
One of the unique features with Splunk is the log aggregations. Being able to aggregate logs from multiple systems into one place.
What is your favorite aspect of this product?
Ability to monitor real time events in the logs, makes it most important tool in monitoring and debugging and defects resolutions.
What do you dislike most about this product?
Integrations to other third [arty tools is complicated. Also as you load more data it starts slowing down.
What recommendations would you give to someone considering this product?
It is easy to use and good for non-technical users, it has good user interface and comprehensive documentation to learn how to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
