What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Efficient Service
- Enables Productivity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Response Management
Social Moderation and Workflow Management
Social Asset Management
Social Media Channel Integration Outbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Also Featured in...
Sprout Social Enterprise Reviews
Megan M.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2024
Sprout Social is easy to use out of the box
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
It works really well out of the box. You plug in your social channels and it works immediately
What is your favorite aspect of this product?
Ease of use for social comment management
What do you dislike most about this product?
Customization is very difficult and expensive
What recommendations would you give to someone considering this product?
If you need a quick, easy tool, this is it!
Pros
- Enables Productivity
- Efficient Service
- Caring
- Respectful
Cons
- Less Reliable
Anjali P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Best tool for Social Media Analyitcs
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout Social Enterprise has a user-friendly interface whichdifferentiates itself with its competitors. It has robust analytics and reporting capabilities whihch offers deep insights into audience engagement and content performance.
What is your favorite aspect of this product?
My favorite aspect of Sprout Social Enterprise is its advanced analytics and reporting features, which provide detailed insights into social media performance and audience behavior.
What do you dislike most about this product?
What I dislike most about Sprout Social Enterprise is that it can be quite expensive, especially for smaller businesses or startups.
What recommendations would you give to someone considering this product?
I recommend taking advantage of Sprout Social's free trial to explore its features and see how they align with your team's needs before ging for a full fledged plan.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Melissa O.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2024
Couldn't do my job without it
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout Social has a more modern interface than others. The reporting really sets it apart too - they are so visual and easy to navigate.
What is your favorite aspect of this product?
It makes running social easy. You can run the campaigns, check your inbox, schedule posts and analyze metrics straight from one place. They continually innovate as well, always adding new features to make running social even easier.
What do you dislike most about this product?
Customer service is not great. I supposedly have a client services person assigned to me, but I will only hear from them when they're trying to sell me something - then they won't leave me alone. When I have an actual question, they don't get back to me. I've had better luck contacting them via support, which is very responsive and helpful.
What recommendations would you give to someone considering this product?
I would recommend it, if you can afford to spend the money. It's pricey, but you get pretty much everything you need in one place - there will be no need to purchase any other social media product.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Charges for Enhancements
- Leverages Incumbent Status
