What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Efficient Service
- Enables Productivity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Response Management
Social Moderation and Workflow Management
Social Asset Management
Social Media Channel Integration Outbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Also Featured in...
Sprout Social Enterprise Reviews
Laoise R.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2022
"Very useful and easy to use"
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
easy to use and a good price, these are the two main differences.
What is your favorite aspect of this product?
This is by far the most effective tool for scheduling social media posts. In addition, it has the fewest bugs! Getting features like social listening, competitive analysis, reporting, and others would cost much more with alternative solutions. You'll be surprised at how much of a bargain this product is when you contrast it with similar offerings elsewhere.
What do you dislike most about this product?
Sprout's API is better to Facebook or Twitter's in terms of quality. Even if a post seems to be flawless when it's written in Sprout, it may fail to contain a photo when it's shared on social media. Neither can I add alt tags.
What recommendations would you give to someone considering this product?
When comparing the price of this product to that of comparable services, you can see how good of a bargain you really received.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Effective Service
Ollie W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Good tool, helped me run social media easily
Likeliness to Recommend
What is your favorite aspect of this product?
The calendar view of scheduled posts (past and in future)
What do you dislike most about this product?
Small bugs. The & character never worked in a tweet
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Courtney F.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
User-friendly, greatcustomer service, innovative
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Their customer service goes above and beyond. I constantly worked with my Sprout rep on features I wanted to see, how I used the product, ease of use, etc. I was able to meet other users, work with different groups and it helped me improve my own use for the tool.
What is your favorite aspect of this product?
TAGGING! (check out the webinar on it) -- it was a game-changer for reporting, messaging, etc. The content calendar made life so much easier and the inbox was a life-saver for managing multiple channels.
What do you dislike most about this product?
Nothing really, there were some improvements here and there as the industry grew, but Sprout always was ready to adjust to new features on social platforms
What recommendations would you give to someone considering this product?
Play around with features, use social listening, work with your rep and give lots of feedback and show them what you are working on to get the most out of the platform for your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
