What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Efficient Service
- Enables Productivity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Response Management
Social Moderation and Workflow Management
Social Asset Management
Social Media Channel Integration Outbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Sprout Social Enterprise Reviews
Jodie A.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted May 2022
Fantastic product!
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout unique optimal scheduling allows you to see the best time to schedule your post so that they will get the most engagement.
What is your favorite aspect of this product?
I most like being able to replicate and edit posts from one social media platform to another. It saves a lot of time.
What do you dislike most about this product?
The most recent update to the reporting system has meant that the new records are no longer compatible with my historical data. The reporting system was perfect and the update was unnecessary.
What recommendations would you give to someone considering this product?
It is a great product for standardising and streamlining social media output.
Pros
- Reliable
- Unique Features
- Security Protects
- Helps Innovate
Cons
- Under Delivered
- Slower Product Innovation
Kat H.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
"Sprout is fantastic!"
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
it is a program that is very easy to configure and manage, emn this differs from many programs.
What is your favorite aspect of this product?
Sprout provides everything my team of more than ten people needs to effectively manage client social media accounts.. Since they are platform partners, Sprout has access to the most recent API changes and integrations. With the aid of community management capabilities, I can handle hundreds of comments every day. The use of social listening and reporting helps to speed up the process of identifying and implementing new ideas and strategies. For the time being, I'll be utilizing Sprout exclusively for publishing and moderation tasks after experimenting with a variety of different services.
What do you dislike most about this product?
The social listening features are great, but I'd like to see more projects in my subscription. Several of our listening initiatives have exceeded the character limit and we've had to reduce keywords.
What recommendations would you give to someone considering this product?
Sprout's integration of all our social media requirements has reduced our training and tool expenses.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Danny L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Extensive features
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
The sheer breadth of features available. There are so many different ways to customize your Social listening
What is your favorite aspect of this product?
The ability to format media (i.e. photo dimensions for different platforms) within the publishing tool
What do you dislike most about this product?
The quantity of features can be a double-edged sword; sometimes it can take a while to locate a specific tool
What recommendations would you give to someone considering this product?
Overall, it's a really solid way to publish and moderate Social content. The support team is also very attentive
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
- Less Transparent
