What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Efficient Service
- Enables Productivity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Response Management
Social Moderation and Workflow Management
Social Asset Management
Social Media Channel Integration Outbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Also Featured in...
Sprout Social Enterprise Reviews
Tania C.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2024
Sprout Social is a superb product
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout Social offers content scheduling across all social media profiles.
What is your favorite aspect of this product?
Customer service is excellent.
What do you dislike most about this product?
Needs to be more competitively priced.
What recommendations would you give to someone considering this product?
Sprout Social Enterprise is a really great product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
karan b.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jul 2024
10/10 as a Social media management tool
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
I use this software mainly for publishing and generate the reports and i like how we can tag other account at the publishing page without going back to edit the post
What is your favorite aspect of this product?
I like how it is easy to use and we can publish the content according to our content calendar it will save our most of the time
What do you dislike most about this product?
Right now i haven't faced any issue with this tool
What recommendations would you give to someone considering this product?
I will surely recommend this product because it is easy to use and we can automate our posting and it shows the analytics that help us improve our upcoming strategies Highly recommended !!
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Zethi B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
I highly recommend Sprout.
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
The audience listening capability of Sprout social is unrivalled by any other social media management program which I have tried. We have leveraged it to track thousands of conversations happening on various social media programs, around topic of interests most critical to our product and services.
What is your favorite aspect of this product?
The Optimal Send Time feature on Sprout has been most appealing to me. This feature examines our engagement history with social media audience over a specific period of time, and uses the data generated to predict the ideal time for us to post contents to our audience on various social media programs. Sprouts Optimal send feature has greatly helped us to maximize audience engagement.
What do you dislike most about this product?
There is no way to like posts or comments on Instagram, directly from the Sprout social media management interface. This is the only area where I can say, I have reservations about my use of Sprout.
What recommendations would you give to someone considering this product?
Sprout social connects different areas of social media management like engagement, listening , publishing and analytics together.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
