What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Efficient Service
- Enables Productivity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Response Management
Social Moderation and Workflow Management
Social Asset Management
Social Media Channel Integration Outbound
Campaign Execution
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Also Featured in...
Sprout Social Enterprise Reviews
Miley E.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Jun 2020
Excellent for Automated Publishing
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Unlike other similar products, Sprout Social offers so many features at ago. In my case, the social media related features were more than I could use.
What is your favorite aspect of this product?
My favorite aspect of this product is the automated publishing. This feature combined with post scheduling made my work easy in that I could write a post in advance then schedule when it should be published.
What do you dislike most about this product?
I have no dislike for Sprout Social at all. Instead, I would be glad if my employer renews the software.
What recommendations would you give to someone considering this product?
I would urge businesses that rely on social platforms to sell their products or services, or to reach their customers and target market to try this product, even if its the free trial version. I believe that it will bring a positive change in your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anne D.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2020
Excellent for Digital Marketing
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout Social has a scheduling browser which allows for ideal posting periods. Besides, one can download information such as reports according to their platforms hence the chances of confusing items are removed.
What is your favorite aspect of this product?
My favorite aspects of Sprout Social are two; the social media analytics tools and social media management. With social media analytics tools, it is easy for one to monitor competitors, a feature that lacks in most of other similar products. Regarding social media management, there is collaboration option that allows for team work. Also, social media management has post scheduling where I can schedule when to post a given post to reach the target market in time.
What do you dislike most about this product?
I honestly have no any dislike for this product.
What recommendations would you give to someone considering this product?
Sprout Social has enabled our company to meet with so many customers and close deals through audience targeting. Through a combination of the features that Sprout Social offers, a business can increase its production hence returns on its investment.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2020
Great for managing multiple social channels
Likeliness to Recommend
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service
