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Sprout Social

Sprout Social

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Sprout Social
8.7 /10

What is Sprout Social?

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates. Sprout Social is a powerful solution for social media management. This all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

Company Details


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Sprout Social Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
83%
Conflict Resolution:
88%
Strategy & Innovation:
88%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprout Social?

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2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Reliable

Feature Ratings

Average 84

Social Response Management

87

Social Media Channel Integration Inbound

87

Social Media Channel Integration Outbound

85

Social Moderation and Workflow Management

85

Campaign Execution

84

Dashboards and Visualization

83

Social Post Archival

82

Trend Analysis

82

Sentiment Analysis

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

84

Quality of Features

84

Ease of Customization

83

Breadth of Features

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of IT Administration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Sprout Social Reviews

Tania C.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Sprout Social is a superb product

Likeliness to Recommend

10 /10

What differentiates Sprout Social from other similar products?

Sprout Social offers content scheduling across all social media profiles.

What is your favorite aspect of this product?

Customer service is excellent.

What do you dislike most about this product?

Needs to be more competitively priced.

What recommendations would you give to someone considering this product?

Sprout Social Enterprise is a really great product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zethi B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

I highly recommend Sprout.

Likeliness to Recommend

9 /10

What differentiates Sprout Social from other similar products?

The audience listening capability of Sprout social is unrivalled by any other social media management program which I have tried. We have leveraged it to track thousands of conversations happening on various social media programs, around topic of interests most critical to our product and services.

What is your favorite aspect of this product?

The Optimal Send Time feature on Sprout has been most appealing to me. This feature examines our engagement history with social media audience over a specific period of time, and uses the data generated to predict the ideal time for us to post contents to our audience on various social media programs. Sprouts Optimal send feature has greatly helped us to maximize audience engagement.

What do you dislike most about this product?

There is no way to like posts or comments on Instagram, directly from the Sprout social media management interface. This is the only area where I can say, I have reservations about my use of Sprout.

What recommendations would you give to someone considering this product?

Sprout social connects different areas of social media management like engagement, listening , publishing and analytics together.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Susie L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Sprout is an easy to use essential for social

Likeliness to Recommend

10 /10

What differentiates Sprout Social from other similar products?

Sprout is the most easy to use and efficient product on the market for Social Media Managers.

What is your favorite aspect of this product?

My favorite aspect is the "Listening" tool that I use for monitoring.

What do you dislike most about this product?

There is nothing I dislike about the product.

What recommendations would you give to someone considering this product?

I would recommend completing all of the training articles available on their website.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Security Protects

Cons

  • Less Generous

Most Popular Sprout Social Comparisons

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