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Square, Inc.

Square for Restaurants

Composite Score

6.6 /10

CX Score

6.6 /10

17 Reviews Write a Review

What is Square for Restaurants?

Square for Restaurants is a point-of-sale platform built from the ground up with software, hardware, and payments to streamline your entire restaurant operation. It’s built for front of house and back of house. And it’s built for speed.

Company Details

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Awards & Recognition

Square for Restaurants won the following awards in the Restaurant POS category

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1 Top Rated Capabilities

1 Top Rated Features

2024

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

13 Top Rated Features

2022

Square for Restaurants Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square for Restaurants.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

92 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square for Restaurants?

8% Negative

5% Neutral

87% Positive

Pros

Reliable
Enables Productivity
Saves Time
Performance Enhancing

Cons

Under Delivered
Less Generous
Less Transparent

Feature Ratings

Average 76

Advanced Reporting Analytics

Payment Processing

Integrations

Workforce Management

Check Settlement Types

Mobile Capabilities

Kitchen Course Management

PCI Compliance

Advanced Compliance & Statutory

Inventory Recipe Management

Multiple Venue Property Concept Support

Vendor Capability Ratings

Average 76

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Vendor Support

Ease of Customization

Square for Restaurants Reviews

Joshua K.

Role: Operations
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2020

Technical support amazed me!

Likeliness to Recommend

10 /10

What differentiates Square for Restaurants from other similar products?

Technical support is knowledgeable, phenomenally friendly, and pleasant to work with.

What is your favorite aspect of this product?

User Friendliness

What do you dislike most about this product?

Not a thing in the world!

What recommendations would you give to someone considering this product?

If you question if this could be better than what you currently use, I promise it is! Also, take advantage of their technical support as they are wonderfully helpful!

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Sumer D.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2020

Easy to use! Pricey but worth the perks!

Likeliness to Recommend

8 /10

What differentiates Square for Restaurants from other similar products?

Square provides EXCEPTIONAL customer /vendor support as well as IT assistance. The system rarely crashes which in return allows us to have little to no impact on our business or customers

What is your favorite aspect of this product?

The speed of processing POS transactions. It is easy to mobilize as well

What do you dislike most about this product?

It can be costly compared to other vendors available but the positives outweigh the price

What recommendations would you give to someone considering this product?

I would recommend they work directly with the vendor so that they receive knowledgeable training and also for new customers to throughly review all of the extra features offered that other POS systems do not.

Pros

Saves Time
Enables Productivity
Effective Service
Reliable

Cons

Under Delivered

Jamesanthony W.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2020

Easy to Use Easy to Set Up Easily to Get Paid

Likeliness to Recommend

10 /10

What differentiates Square for Restaurants from other similar products?

It's easier to use and even works offline

What is your favorite aspect of this product?

Small counter space

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Order it and pay on time

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Square for Restaurants

What is Square for Restaurants?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Square for Restaurants Ratings

83 Likeliness to Recommend

92 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love Square for Restaurants?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Square for Restaurants Reviews

Joshua K.

Technical support amazed me!

Likeliness to Recommend

Pros

Sumer D.

Easy to use! Pricey but worth the perks!

Likeliness to Recommend

Pros

Cons

Jamesanthony W.

Easy to Use Easy to Set Up Easily to Get Paid

Likeliness to Recommend

Pros

Most Popular Square for Restaurants Comparisons

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Title

Feature Ratings

Advanced Reporting Analytics

Payment Processing

Integrations

Workforce Management

Check Settlement Types

Mobile Capabilities

Kitchen Course Management

PCI Compliance

Advanced Compliance & Statutory

Inventory Recipe Management

Multiple Venue Property Concept Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Vendor Support

Ease of Customization