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Square, Inc.

Square Payments

Composite Score

7.9 /10

CX Score

8.0 /10

35 Reviews Write a Review

What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details

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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

2 Top Rated Capabilities

3 Top Rated Features

2022

Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

8% Negative

6% Neutral

86% Positive

Pros

Respectful
Security Protects
Caring
Trustworthy

Feature Ratings

Average 85

Credit Card Processing

Recurring Payments

Security

Mobile Payments

POS Integration

Reporting Analytics

Digital Wallet Integration

POS Verification

E-Commerce Integration

Multi Currency

Customer Support

Vendor Capability Ratings

Average 81

Ease of Customization

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Square Payments Reviews

Jonathan T.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Easiest way to capture payments on the go!

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Square is such a small add-on to the phone that is very transportable and makes getting payment so much easier!

What is your favorite aspect of this product?

It is useful for many small businesses that don't need a full POS system. It is affordable, easy to implement and a convenience for customers as well!

What do you dislike most about this product?

I don't have many dislikes - It successfully allows me to process payments on the go.

What recommendations would you give to someone considering this product?

Don't forget to bring the add-on clip! That is my only recommendation. It is portable, but easily forgotten!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Transparent fee structure - no room to negotiat

Likeliness to Recommend

8 /10

Pros

Reliable
Performance Enhancing
Effective Service
Saves Time

Cons

Less Generous
Less Friendly Negotiation

Libby B.

Role: C-Level
Industry: Entertainment
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2021

Square is the small business owner’s best friend!

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

They are very well priced and don’t view those working in the metaphysical field as being “high risk.”

What is your favorite aspect of this product?

Extremely easy to set up and adjust as needed. I also love how familiar others are with it. It’s important that my customers trust that their account and payment information is safe and they know it is with Square.

What do you dislike most about this product?

I really wish that they would increase the speed of their product updates. 3 years ago I purchased Custom square gift cards for my clients only to discover that the cards can’t be used as a form of pre-payment when scheduling a service through square appointments. It’s something that I and numerous other customers have requested and Square has assured us that they will look into implementing it but as I said, 3 years later and still waiting.

What recommendations would you give to someone considering this product?

Definitely look into using square. Their services are fantastic and if you have an issue, their customer service team is A+.

Pros

Trustworthy
Efficient Service
Caring
Respectful

Latest Research

Square Payments

What is Square Payments?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Square Payments Ratings

87 Likeliness to Recommend

90 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Square Payments?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Recurring Payments The ability to schedule payments at a cadence

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

POS Verification Support cardholder verification methods for POS transactions

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Multi Currency Allows users to process payments in multiple currencies

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Square Payments Reviews

Jonathan T.

Easiest way to capture payments on the go!

Likeliness to Recommend

Pros

Transparent fee structure - no room to negotiat

Likeliness to Recommend

Pros

Cons

Libby B.

Square is the small business owner’s best friend!

Likeliness to Recommend

Pros

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Title

Feature Ratings

Credit Card Processing

Recurring Payments

Security

Mobile Payments

POS Integration

Reporting Analytics

Digital Wallet Integration

POS Verification

E-Commerce Integration

Multi Currency

Customer Support

Vendor Capability Ratings

Ease of Customization

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support