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Square, Inc.

Square Restaurant POS

Composite Score

6.6 /10

CX Score

6.6 /10

17 Reviews Write a Review

What is Square Restaurant POS?

Square for Restaurants is a point-of-sale platform built from the ground up with software, hardware, and payments to streamline your entire restaurant operation. It’s built for front of house and back of house. And it’s built for speed.

Company Details

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Awards & Recognition

Square Restaurant POS won the following awards in the Restaurant POS category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

1 Top Rated Features

2024

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience

2022

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

13 Top Rated Features

2022

Square Restaurant POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Restaurant POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 49%
Conflict Resolution:: 74%
Strategy & Innovation:: 67%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Restaurant POS?

7% Negative

5% Neutral

88% Positive

Pros

Reliable
Enables Productivity
Saves Time
Performance Enhancing

Cons

Under Delivered
Less Generous
Leverages Incumbent Status

Feature Ratings

Average 76

Advanced Reporting Analytics

Payment Processing

Integrations

Workforce Management

Check Settlement Types

Mobile Capabilities

Kitchen Course Management

PCI Compliance

Advanced Compliance & Statutory

Inventory Recipe Management

Multiple Venue Property Concept Support

Vendor Capability Ratings

Average 75

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of IT Administration

Ease of Customization

Square Restaurant POS Reviews

Pratham G.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Streamlined, User-Friendly, Effective.

Likeliness to Recommend

9 /10

What differentiates Square Restaurant POS from other similar products?

Provides seamless operations, user friendly interface, comes with customisation features like no one. It helps in building a strong relationship with customers and its analytics feature helps businesses to make efficient plans for business.

What is your favorite aspect of this product?

One notable aspect of Square for Restaurants that stands out is its user-friendly interface. Its intuitive design makes it easy for restaurant staff to learn and use the system efficiently, ultimately improving the overall workflow and customer experience.

What do you dislike most about this product?

It lacks advance features that make the management features world class. Though, they update their product frequently, still it needs more features.

What recommendations would you give to someone considering this product?

I would give them a very big go ahead since it delivers scalability. Further, it also provides free trials which can be used to understand its features and performance.

Pros

Reliable
Enables Productivity
Efficient Service
Saves Time

Saachi D.

Role: Vendor Management
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Lakshay D.

Role: Operations
Industry: Food and Beverage
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use, provides excellent detailed reports

Likeliness to Recommend

8 /10

What differentiates Square Restaurant POS from other similar products?

It offers a variety of services to generate reports and integrate payments

What is your favorite aspect of this product?

Detailed analytical reports.

What do you dislike most about this product?

The cost is higher than competition

What recommendations would you give to someone considering this product?

Explore more options with competitive pricing

Pros

Performance Enhancing
Caring
Acts with Integrity
Reliable

Cons

Security Frustrates
Under Delivered
Less Friendly Negotiation

Latest Research

Square Restaurant POS

What is Square Restaurant POS?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Square Restaurant POS Ratings

83 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love Square Restaurant POS?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Square Restaurant POS Reviews

Pratham G.

Streamlined, User-Friendly, Effective.

Likeliness to Recommend

Pros

Saachi D.

Likeliness to Recommend

Pros

Lakshay D.

Easy to use, provides excellent detailed reports

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Advanced Reporting Analytics

Payment Processing

Integrations

Workforce Management

Check Settlement Types

Mobile Capabilities

Kitchen Course Management

PCI Compliance

Advanced Compliance & Statutory

Inventory Recipe Management

Multiple Venue Property Concept Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of IT Administration

Ease of Customization