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Staffbase Logo Award Winner Product Badge
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Staffbase

Staffbase

Composite Score
8.9 /10
CX Score
9.4 /10
Category
Staffbase
8.9 /10

What is Staffbase?

We provide an internal communications platform to unite companies and their employees behind a common purpose. Staffbase offers a platform for mobile-first employee communication. Staffbase makes your company intranet accessible on the go with a mobile app. Today, even office workers expect to find everything they need on their phones. Staffbase allows employees to download your company intranet app directly from the app stores onto their phones. Using the company intranet is just as easy as checking the weather or answering a text.

Company Details


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Awards & Recognition

Staffbase won the following awards in the Employee Communications category

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Staffbase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Staffbase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
96%
Conflict Resolution:
95%
Strategy & Innovation:
97%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Staffbase?

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3% Negative
2% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Friendly Negotiation
  • Client Friendly Policies

Feature Ratings

Average 83

Rewards Recognition

88

Newsletter Creation

87

Pulse Surveys

87

Employee Directory

86

Instant Messaging

85

Emergency Notification

85

Intranet

84

Mobile

83

Application Integration

82

Single Sign-On (SSO)

82

Surveys and Polling

82

Vendor Capability Ratings

Average 84

Vendor Support

89

Quality of Features

87

Product Strategy and Rate of Improvement

87

Breadth of Features

86

Ease of Data Integration

86

Usability and Intuitiveness

84

Ease of Implementation

84

Ease of IT Administration

84

Availability and Quality of Training

83

Business Value Created

81

Ease of Customization

79

Staffbase Reviews

Anuroop V.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product

Likeliness to Recommend

8 /10

What differentiates Staffbase from other similar products?

Staffbase is designed with a mobile-first approach, prioritizing the needs of employees who primarily access company communications and information on their mobile devices. The platform provides a seamless and intuitive mobile experience, including native mobile apps for iOS and Android devices.

What is your favorite aspect of this product?

Staffbase's mobile-first approach allows users to access company communications and information on the go, providing convenience and flexibility for employees who rely on mobile devices.

What do you dislike most about this product?

While Staffbase offers integration capabilities with third-party systems and tools, integrating with existing IT infrastructure and workflows may require technical expertise and effort. Organisations with complex IT environments may encounter challenges in achieving seamless integration.

What recommendations would you give to someone considering this product?

Clearly define your organiaation's objectives and requirements for employee communication and engagement. Identify key use cases, target audiences, and desired outcomes to guide the selection and implementation process.

Pros

  • Continually Improving Product
  • Unique Features
  • Client Friendly Policies
  • Helps Innovate

Kim H.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use communications platform

Likeliness to Recommend

9 /10

What differentiates Staffbase from other similar products?

In my opinion Staffbase has a lot of processes in place to help customers strategically and technically launch their communications platform. The product is very easy to use and the support of their people make the difference.

What is your favorite aspect of this product?

How easy you can create content for mobile and web. In the backend of the platform you can do a lot yourself to customise and it's easy to create good designs for pages. Their support website and academy helps editors to build on their own.

What do you dislike most about this product?

It's an expensive platform which works perfect for communicaton purpose, but and to embed specific features to make it a complete intranet/starting portal for employees you often have to pay a 3rd party.

What recommendations would you give to someone considering this product?

Create a good team of strategic, creative and IT colleagues to make sure you launch a communication platform which really benefits your employees.

Pros

  • Friendly Negotiation
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gemma H.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product, helped us gain key insights

Likeliness to Recommend

9 /10

What differentiates Staffbase from other similar products?

Client services have been excellent, even helping with our comms strategy and metrics analysis

What is your favorite aspect of this product?

Ease of use and real-time reporting

What do you dislike most about this product?

Some limitations with polls and some design features not pulling through on Outlook

What recommendations would you give to someone considering this product?

A really great email platform to elevate your comms and give you key insights into user experience and behaviour!

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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