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Stripe

Stripe Payments

Composite Score

9.1 /10

CX Score

9.3 /10

111 Reviews Write a Review

What is Stripe Payments?

Accept payments and move money globally with Stripe’s powerful APIs and software solutions designed to help you capture more revenue.

Company Details

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Awards & Recognition

Stripe Payments won the following awards in the Payment Processing category

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Stripe Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Stripe Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Stripe Payments?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Respectful
Security Protects

Feature Ratings

Average 89

E-Commerce Integration

Mobile Payments

Credit Card Processing

Digital Wallet Integration

Security

Recurring Payments

Customer Support

Reporting Analytics

Multi Currency

POS Integration

POS Verification

Vendor Capability Ratings

Average 86

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Stripe Payments Reviews

Lana M.

Role: Consultant
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Great for processing international payments!

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

It's still one of the few platforms that the Chinese government allows their citizens to use to make online payments to foreign businesses such as mine.

What is your favorite aspect of this product?

The Chinese government lets its citizens use it! Also, I love the chip that I can put into my phone for POS purchases from in-person students.

What do you dislike most about this product?

Nothing--Stripe has been fantastic from day one.

What recommendations would you give to someone considering this product?

Highly recommended if you take international payments and/or deal with Chinese customers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Carl E.

Role: Consultant
Industry: Utilities
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Very Easy to Use, good pricing compared to others

Likeliness to Recommend

10 /10

What differentiates Stripe Payments from other similar products?

Easy integration, simple to use and clear and open costs to use.

What is your favorite aspect of this product?

Low fee's compared to competitors

What do you dislike most about this product?

Fee's still paid on accidental payments made via our website and refunded

What recommendations would you give to someone considering this product?

Compare other solutions and you should see that stripe is one of the lowest fee's per transaction. Easy to use and integrate into any website.

Pros

Reliable
Respectful
Transparent
Friendly Negotiation

Cons

Vendor Friendly Policies
Less Effective Service

Michael V.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use and quality product but pricey fees

Likeliness to Recommend

8 /10

What differentiates Stripe Payments from other similar products?

Very easy to use and integrate.

What is your favorite aspect of this product?

Ease of use and integration

What do you dislike most about this product?

Pricing could be more competitive

What recommendations would you give to someone considering this product?

Make sure you evaluate cost vs ease of use

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Less Efficient Service
Under Delivered
Leverages Incumbent Status

Latest Research

Stripe Payments

What is Stripe Payments?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Stripe Payments Ratings

91 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Stripe Payments?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Reporting Analytics Reports and analytics created from payment data

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Stripe Payments Reviews

Lana M.

Great for processing international payments!

Likeliness to Recommend

Pros

Carl E.

Very Easy to Use, good pricing compared to others

Likeliness to Recommend

Pros

Cons

Michael V.

Easy to use and quality product but pricey fees

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

E-Commerce Integration

Mobile Payments

Credit Card Processing

Digital Wallet Integration

Security

Recurring Payments

Customer Support

Reporting Analytics

Multi Currency

POS Integration

POS Verification

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training