What is SugarCRM?
At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
92 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Mobile
Collaboration
Customer Service Management
Activity and Workflow Management
Sales Management
Quote Contract and Proposal
Marketing Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Martha S.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2020
Perfect quality of clients support.
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM works wonders for consistent lead management and monitoring. One of the most outstanding differences of SugarCRM compared to other platforms is that SugarCRM offers the ability for the user to maintain instant notifications of each request from potential clients, SugarCRM offers an exact notification for each moment when we are mentioned by clients in a social network and also offers us an instant notification for each attention that the client needs.
What is your favorite aspect of this product?
One of the things that I liked the most about SugarCRM since I started using it is that this platform offers a wide variety of ways to communicate with potential clients, offering me the ability to send various emails, talk via call, send a message in a chat shared and also through voice messages. It is surprising this variety to communicate with clients, it helps me maintain a perfect quality of care.
What do you dislike most about this product?
Currently SugarCRM offers a team collaboration system, where there can be conversations between work colleagues in order to streamline the process of administration and attention to potential clients, however, I do not like this system so much because it is a little slow compared to the communication systems of other platforms. This system
What recommendations would you give to someone considering this product?
Currently SugarCRM offers a team collaboration system, where there can be conversations between work colleagues in order to streamline the process of administration and attention to potential clients, however, I do not like this system so much because it is a little slow compared to the communication systems of other platforms. This system takes more seconds to reflect the messages that are sent, and it does not allow a large number of files to be sent through this chat, which makes group communication difficult.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gabriel J.
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2020
Secure Data storage platform.
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
Easy contacts centralization and leads management.
What is your favorite aspect of this product?
Clients relationship management, easy information accessing.
What do you dislike most about this product?
Nothing i can recall.
What recommendations would you give to someone considering this product?
Nice tool for effective distribution of projects pipeline and very reliable for client information organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dana F.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2020
Great capacity for sales management.
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
What differentiates SugarCRM from other platforms that offer the CRM service is its ability to operate in real time for the processing of all kinds of data in relation to the clients with whom it is negotiating. SugarCRM offers a panel that is updated in real time, and this allows us to visualize all the client's requirements at the exact moment. Many other CRM platforms offer good customer service, but they don't work in real time.
What is your favorite aspect of this product?
One of the things I like the most about SugarCRM is that it allows me to do a much more complete administration in a single panel. Currently, I am able to manage advertising campaigns and fully manage Email Marketing, while performing activities for customer satisfaction. Customer service is extremely important to me, and it is amazing that I can manage various areas of the sales industry without having to neglect customer service.
What do you dislike most about this product?
I currently have no complaints regarding SugarCRM services, because it is a platform that has met all of our expectations, has provided excellent service to all customers and has allowed us to improve the sales process from start to finish . I hope that this platform continues to behave in this way, so that I can continue to get good results for my entire sales sector.
What recommendations would you give to someone considering this product?
SugarCRM is a very easy to use platform, it is quite organized with respect to the customer service sections, therefore, it will be much easier to be attentive to each sales process. It has an exclusive and creative design, which helps users to adapt to the operation of the platform and also allows real-time operation for the sales administration panel.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
