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SugarCRM

SugarCRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
SugarCRM
8.0 /10

What is SugarCRM?

At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details


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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
94%
Conflict Resolution:
92%
Strategy & Innovation:
89%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

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1% Negative
4% Neutral
95% Positive

Pros

  • Caring
  • Fair
  • Generous Negotitation
  • Respectful

Feature Ratings

Average 84

Lead Management

88

Account and Contact Management

86

Collaboration

85

Mobile

85

Activity and Workflow Management

84

Customer Service Management

84

Sales Management

82

Marketing Management

81

Telephony and Call Center Management

81

Quote Contract and Proposal

80

Analytics and Reporting

80

Vendor Capability Ratings

Average 83

Ease of Customization

85

Ease of IT Administration

85

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

83

Ease of Data Integration

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Vendor Support

80

Availability and Quality of Training

79

SugarCRM Screenshots

SugarCRM Downloads

SugarCRM Videos

SugarCRM Reviews

Robin M.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Great product! Easy to use!,

Likeliness to Recommend

10 /10

What differentiates SugarCRM from other similar products?

Ease of use and training

What is your favorite aspect of this product?

Sales mgmt

What do you dislike most about this product?

Nothing. Love it!

What recommendations would you give to someone considering this product?

Super easy to use!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Role: Public Sector
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2020

Awesome! A little tricky to learn but so helpful!

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular SugarCRM Comparisons

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