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SugarCRM

SugarCRM

Composite Score
8.4 /10
CX Score
8.6 /10
Category
SugarCRM
8.4 /10

What is SugarCRM?

At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details


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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

Up 1
Since last award

94 Plan to Renew

Up 1
Since last award

87 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
95%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

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1% Negative
4% Neutral
95% Positive

Pros

  • Caring
  • Fair
  • Respectful
  • Generous Negotitation

Feature Ratings

Average 86

Lead Management

89

Account and Contact Management

87

Collaboration

87

Mobile

86

Activity and Workflow Management

86

Customer Service Management

85

Sales Management

84

Marketing Management

83

Telephony and Call Center Management

83

Quote Contract and Proposal

83

Analytics and Reporting

82

Vendor Capability Ratings

Average 84

Ease of Customization

87

Ease of IT Administration

86

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

85

Ease of Data Integration

85

Quality of Features

85

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Vendor Support

82

Availability and Quality of Training

82

SugarCRM Screenshots

SugarCRM Downloads

SugarCRM Videos

SugarCRM Reviews

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2021

Great product!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hugo Arturo D.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

good product if you do not requiere a lot from it

Likeliness to Recommend

7 /10

What differentiates SugarCRM from other similar products?

focus on the market that we already develop

What is your favorite aspect of this product?

easy to integrate with other databases that feed the system

What do you dislike most about this product?

it does not easy to configure accodring with the enterprise requirements

What recommendations would you give to someone considering this product?

if you want to implement a crm at low cost, maybe sugarcrm is the software indicated... but it is for beginners or entreprises with no high demand relations with customres

Pros

  • Client Friendly Policies
  • Helps Innovate
  • Reliable
  • Trustworthy

Robin M.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Great product! Easy to use!,

Likeliness to Recommend

10 /10

What differentiates SugarCRM from other similar products?

Ease of use and training

What is your favorite aspect of this product?

Sales mgmt

What do you dislike most about this product?

Nothing. Love it!

What recommendations would you give to someone considering this product?

Super easy to use!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Most Popular SugarCRM Comparisons

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