What is SugarCRM?
At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
92 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Mobile
Collaboration
Customer Service Management
Activity and Workflow Management
Sales Management
Quote Contract and Proposal
Marketing Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Nitesh B.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Vendor Management and Renewal
Submitted Jan 2023
Easy to use and fantastic product must use it
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
Very easy helpful and less time consuming
What is your favorite aspect of this product?
All the data management
What do you dislike most about this product?
Sometime leggings issue
What recommendations would you give to someone considering this product?
Must to consider
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Babu T.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jan 2023
Extremely simple to use and solid all round
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
It is solid all round, not just in one aspect. It has a decent number of integrations, email marketing templates, and reporting capabilities. The CRM includes event tracking and deal management.
What is your favorite aspect of this product?
It’s a user-friendly CRM application with a terrific design and feel. In-depth analytical reports are presented to users in the form of graphs and lists.
What do you dislike most about this product?
Though this CRM is quite suitable for businesses looking to manage their operations, the major issue with the platform is that the servers are notorious for being slow at times.
What recommendations would you give to someone considering this product?
If you are looking for a CRM that is easy to implement and has a short learning period, SugarCRM is an excellent choice for any industry your business may be in.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Giordano de Jesus G.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2023
SugarCRM is the most powerful CRM solution
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
We use SugarCRM as our CRM solution for unified communications, data center and IT edge solutions. It helps us to draw a complete profile of our leads, from their first interaction to capturing their latest activities and interests. The best thing about SugarCRM is that it can be very easily integrated with third-party intent platforms so that our salespeople can easily view offers from these platforms directly in their contact/prospect profile in SugarCRM.
What is your favorite aspect of this product?
The sales dashboard is very detailed, accessible and informative. It helps our sales team quickly fill in a lead's details instead of going through the entire profile and deleting all the unnecessary data: purchase history, conversation history, interactions, industry, current pain. Points and more, all in one place to sell consoles. Support omnichannel communication between sales staff and prospects. Native integrations with third-party purchase intent and marketing platforms help populate CRM with data from these systems, giving our salespeople a 360-degree view of prospects.
What do you dislike most about this product?
There is definitely room for improvement to increase the usability of the platform, for example, the reports section could be updated with more out-of-the-box reports. Although SugarCRM has a mobile app that helps us view leads/contacts/opportunities on the go, it lacks certain important features such as presentation and reporting that would be a great complement. The artificial intelligence and machine learning capabilities in the Discover module are not as advanced as what Salesforce Einstein offers.
What recommendations would you give to someone considering this product?
I would recommend SugarCRM to anyone looking for a good, stable and highly customizable CRM solution. It has great customizability, reporting, and overall a great platform for small to medium sized businesses. For large enterprise-level companies, I think Salesforce makes more sense, as it has better connectivity to other applications and has a larger user and developer community than SugarCRM. Also, if you use an enterprise-level marketing automation platform for your marketing campaigns, such as Adobe Marketo, Salesforce Pardot and Salesforce.
Pros
- Continually Improving Product
- Trustworthy
- Inspires Innovation
- Respectful
