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SugarCRM

SugarCRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
SugarCRM
8.0 /10

What is SugarCRM?

At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details


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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
94%
Conflict Resolution:
92%
Strategy & Innovation:
89%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

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1% Negative
4% Neutral
95% Positive

Pros

  • Caring
  • Fair
  • Generous Negotitation
  • Respectful

Feature Ratings

Average 84

Lead Management

88

Account and Contact Management

86

Collaboration

85

Mobile

85

Activity and Workflow Management

84

Customer Service Management

84

Sales Management

82

Marketing Management

81

Telephony and Call Center Management

81

Quote Contract and Proposal

80

Analytics and Reporting

80

Vendor Capability Ratings

Average 83

Ease of Customization

85

Ease of IT Administration

85

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

83

Ease of Data Integration

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Vendor Support

80

Availability and Quality of Training

79

SugarCRM Screenshots

SugarCRM Downloads

SugarCRM Videos

SugarCRM Reviews

Kennedy o.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card

What is your favorite aspect of this product?

The system is easy to use in theory. The UI is decent and processes are intuitive. The price point is attractive since the company boasts that it parallells other higher-priced options in features and functionality. The onboarding was fairly simple and adjusting to the system was not difficult.

What recommendations would you give to someone considering this product?

SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Diego N.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

CRM that makes a difference

Likeliness to Recommend

7 /10

What differentiates SugarCRM from other similar products?

SugarCRM was so easy to deploy, even a child could do it. And not only a Gen Zs!

What is your favorite aspect of this product?

The ease of deployment. Quick to install, set up, deploy and maintain. A true delight.

What do you dislike most about this product?

I don't think there is anything I don't like. UI is good, mobile support is good. It's a solid solution.

What recommendations would you give to someone considering this product?

Get your strategy ready before you deploy, otherwise you'll have a lot of software and not much to do with it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2023

A CRM that does it it all for mid market business.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular SugarCRM Comparisons

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