What is SugarCRM?
At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
92 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Mobile
Collaboration
Customer Service Management
Activity and Workflow Management
Sales Management
Quote Contract and Proposal
Marketing Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Sitanshu M.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2023
Amazing Product! Can ramp up some features
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM is a super user-friendly customer relationship management software that can definitely be used by entry-level businesses. It offers a wide array of features, including lead management, sales forecasting, customer segmentation, and much more. This allows businesses to better track and manage customer data and gain valuable insights into their customer relationships.
What is your favorite aspect of this product?
SugarCRM is highly customizable. We are able to control how the information is presented and how it is used, allowing us to create a solution that meets their individual requirements.
What do you dislike most about this product?
Even though it is rich in features, SugarCRM does not offer as many features as some of the other CRM solutions on the market like Zoho. And as of now, it has limited integrations.
What recommendations would you give to someone considering this product?
If you are an entry-level business or freelancer then go for it. It's highly suitable and will work well with your current level of requirements.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Rigoberto Antonio R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
Sugar CRM keeps your customers with you
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
We use Sugar CRM as our relationship manager with our trusted customers because of the high utility it has demonstrated over time keeping our teams informed about the movements of our customers and potential customers, allowing the recruitment of these more easily and also making those who are already remain with us, through excellent campaigns that we can address through the tool.
What is your favorite aspect of this product?
The tool natively has the possibility of having integrations with other marketing platforms which allows and facilitates a much broader vision for our agents on how and when to offer our products and services. The omnichannel communication with potential customers is one of the best things about the tool maintaining a healthy and trustful communication with them. The platform's sales tool is superb, simple, and with all the necessary data to keep in mind.
What do you dislike most about this product?
The mobile application still has a lot to develop, it is important that it allows us to see the contacts and information of our customers, but we would like to go a little further and be able to generate reports from this platform, hopefully we can have it in future updates. The interface seems a little outdated compared to competitors, although it works quite well, we think it needs a slight visual tweak without affecting its performance.
What recommendations would you give to someone considering this product?
Sugar CRM is one of the best options in the market for all types of companies that need to maintain constant and effective communication with their customers or potential customers, managing to mount marketing campaigns and allowing the possibility of increasing sales that greatly benefit companies. Its ability to integrate with other tools is magnificent. Its customer service is quite good and its price is quite competitive.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Inspires Innovation
Samrendra S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Cheap and good
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
Free to use model
What is your favorite aspect of this product?
Sales automation
What do you dislike most about this product?
he email module which we use heavily is unreliable.
What recommendations would you give to someone considering this product?
Good free tool
Pros
- Helps Innovate
- Unique Features
- Caring
- Fair
