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SugarCRM

SugarCRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
SugarCRM
8.0 /10

What is SugarCRM?

At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details


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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
94%
Conflict Resolution:
92%
Strategy & Innovation:
89%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

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1% Negative
4% Neutral
95% Positive

Pros

  • Caring
  • Fair
  • Generous Negotitation
  • Respectful

Feature Ratings

Average 84

Lead Management

88

Account and Contact Management

86

Collaboration

85

Mobile

85

Activity and Workflow Management

84

Customer Service Management

84

Sales Management

82

Marketing Management

81

Telephony and Call Center Management

81

Quote Contract and Proposal

80

Analytics and Reporting

80

Vendor Capability Ratings

Average 83

Ease of Customization

85

Ease of IT Administration

85

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

83

Ease of Data Integration

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Vendor Support

80

Availability and Quality of Training

79

SugarCRM Screenshots

SugarCRM Downloads

SugarCRM Videos

SugarCRM Reviews

Ingrid N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nitesh B.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use and fantastic product must use it

Likeliness to Recommend

9 /10

What differentiates SugarCRM from other similar products?

Very easy helpful and less time consuming

What is your favorite aspect of this product?

All the data management

What do you dislike most about this product?

Sometime leggings issue

What recommendations would you give to someone considering this product?

Must to consider

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Babu T.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Extremely simple to use and solid all round

Likeliness to Recommend

10 /10

What differentiates SugarCRM from other similar products?

It is solid all round, not just in one aspect. It has a decent number of integrations, email marketing templates, and reporting capabilities. The CRM includes event tracking and deal management.

What is your favorite aspect of this product?

It’s a user-friendly CRM application with a terrific design and feel. In-depth analytical reports are presented to users in the form of graphs and lists.

What do you dislike most about this product?

Though this CRM is quite suitable for businesses looking to manage their operations, the major issue with the platform is that the servers are notorious for being slow at times.

What recommendations would you give to someone considering this product?

If you are looking for a CRM that is easy to implement and has a short learning period, SugarCRM is an excellent choice for any industry your business may be in.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular SugarCRM Comparisons

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