
What is SugarCRM?
At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSugarCRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SugarCRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 89%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Generous Negotitation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Mobile
Activity and Workflow Management
Customer Service Management
Sales Management
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop

SugarCRM Reviews

Ingrid N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Nitesh B.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Vendor Management and Renewal
Submitted Jan 2023
Easy to use and fantastic product must use it
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
Very easy helpful and less time consuming
What is your favorite aspect of this product?
All the data management
What do you dislike most about this product?
Sometime leggings issue
What recommendations would you give to someone considering this product?
Must to consider
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Babu T.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jan 2023
Extremely simple to use and solid all round
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
It is solid all round, not just in one aspect. It has a decent number of integrations, email marketing templates, and reporting capabilities. The CRM includes event tracking and deal management.
What is your favorite aspect of this product?
It’s a user-friendly CRM application with a terrific design and feel. In-depth analytical reports are presented to users in the form of graphs and lists.
What do you dislike most about this product?
Though this CRM is quite suitable for businesses looking to manage their operations, the major issue with the platform is that the servers are notorious for being slow at times.
What recommendations would you give to someone considering this product?
If you are looking for a CRM that is easy to implement and has a short learning period, SugarCRM is an excellent choice for any industry your business may be in.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing