What is SugarCRM?
At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
92 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Mobile
Collaboration
Customer Service Management
Activity and Workflow Management
Sales Management
Quote Contract and Proposal
Marketing Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Lorena G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
My experience with this CRM has been great!
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
This CRM is very easy to use, it meets the specific needs of our organization and is less expensive compared to other products.
What is your favorite aspect of this product?
It is simple to use and allows to easily manage larga data. Very user friendly design.
What do you dislike most about this product?
Nothing I dislike so far.
What recommendations would you give to someone considering this product?
We have compared with other CRM's and this one is the best so far for us.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Idania M.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Respectful
Luis O.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jan 2022
Great Collaboration Product!
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
The difference from other collaboration tools is the ease of use, it has a wide extension to generate custom reports. The integration of the areas of marketing, sales and customer service is unified in order to make the germienta powerful, generating high value from all customer information.
What is your favorite aspect of this product?
Very friendly collaboration tool for the use of customer service users, easy to use and unify customer information. Easy to manage and to be able to generate customized reports.
What do you dislike most about this product?
So far so good, I don't have a major dislike with the tool.
What recommendations would you give to someone considering this product?
This tool is recommended for being a complete CRM that can integrate different areas of an organization to have unified customer information and to be able to manage it quickly. In some way to manage, customer service costs can be minimized by being able to transfer the call to a self-service portal where the customer can solve their queries, the user is shown on a single screen all the information that is required for attention is efficient and fast. All the attention is prioritized according to the SLA, the best thing that the tool can be omnichannel that all communication is centralized in one place.
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate
