What is SugarCRM?
At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSugarCRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SugarCRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
92 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Mobile
Collaboration
Customer Service Management
Activity and Workflow Management
Sales Management
Quote Contract and Proposal
Marketing Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Tiana M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic sales and marketing automation platform
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
This is the most productive sales and marketing product in my experience.
What is your favorite aspect of this product?
It creates excellent environment for customers engagement and automates most marketing processes to cover large area. Our customers are ever happy since we started using SugarCRM since as they can get their services very fast and interact with our marketing teams.
What do you dislike most about this product?
The synchronization of this platform with customers data may sometimes be delayed by slow networking but the overall performance is awesome.
Pros
- Inspires Innovation
- Caring
- Fair
- Acts with Integrity
Hermann G.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Sep 2021
Best cloud based product for sales and marketing
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
It is stable and easily integrates with new modules that are customized by users as compared to similar products.
What is your favorite aspect of this product?
We have been able to customize the user interface to fit our specific uses. Automation of sales and marketing processes has improved service delivery and enhanced campaigns. It supports many softwares that we rely on like windows, Linux and SQL server.
What do you dislike most about this product?
I have not been faced by any challenge since when a problem arises customer service gives us solutions.
What recommendations would you give to someone considering this product?
Sugar CRM is the first product to consider when weighing options on sales and marketing automation platforms.
Pros
- Unique Features
- Caring
- Client Friendly Policies
- Fair
Vince O.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fairly simple customization, Support is THE BEST!
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM differentiates itself by being fairly easy to configure, customize simply, and implement, including data conversion. It's straight forward user interface, which is mostly a benefit, can be a bit lacking for bells and whistles. The SugarCRM Support team is one of the best I've seen as far as being responsive and having answers to most every question.
What is your favorite aspect of this product?
My favorite aspect of this product is the Support Team, as they are able to answer most questions I have after I've tried to utilize the documentation and "try" things in development.
What do you dislike most about this product?
What I most dislike about SugarCRM is the lack of industry-specific solutions and guidance on how to configure and customize the product to meet our industry's business needs. It's very "general purpose".
What recommendations would you give to someone considering this product?
For someone considering SugarCRM, I would strongly suggest getting access to the SugarClub and begin searching for potential experts, consultants, partners that have experience implementing the product in your particular industry. I believe that this is key to adoption within an enterprise and successful return on investment.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
