What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveySparrow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveySparrow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Collaboration
Multi-Media Support
Customizable Branding
Multi-Channel Distribution
Role and User Management
Branching and Logic
APIs and Integration
Data Analysis and Visualization
3rd-Party Integrations
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Lamark L.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2021
Quality Surveys from SurveySparrow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Mobile support is one big win for SurveySparrow, as many people requires the version for smartphones. Again, GPRS connect is another feature which SurveySparrow introduced, and it assisted us in identifying the exact location for the interviewee.
What is your favorite aspect of this product?
SurveySparrow is a famous, acceptable and informative research application. Besides, it gives us the most raw and accurate data from the players, more so the employers, which acts as an engagement platform.
What do you dislike most about this product?
SurveySparrow is ordained with the spirit of satisfaction, and there is efficiency in collecting information, with the order that is required. The challenges side is well resolved and only the optimal operational success is left behind.
What recommendations would you give to someone considering this product?
SurveySparrow has a comprehensive way for collecting data from the source, by reaching out to them, and with a lot of respect request for better and honest responses. The inclusion of all research features is also an improvement on our side.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
BASSEY M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2021
Great And Accurate Insights With SurveySparrow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow is scalable and also can be customized so it can be used in any type and size of business. It is adaptable. The performance is top notch.
What is your favorite aspect of this product?
We like the ability of SurveySparrow to create with cutomized questions. Its very easy to create these surveys and to send them out. We are able to share the surveys through a variety of channels i.e Web, Mobile, Social, and E-mail. The surveys can be made more conversational . There are variety of ways to send out the surveys they include on-site/offline, pop-up, link. The analysis done by SurveySparrow is accurate and gives a good visual picture of the information collected. The customer support is helpful because they are responsive and knowledgable. The platform allows us to do customer segmentation.
What do you dislike most about this product?
Sometimes it slows down and there is no way to import questions from ms word or text file, other than these two , we have found SurveySparrow to be very helpful in all our surveys.
What recommendations would you give to someone considering this product?
SurveySparrow is by far the most helpful tool we have come across , it has helped us boost our business and increase our profits through the surveys we do through the platform. It has helped us through the analysis to understand our client pools and the different segments and what they want. Because of this we deliver to them in accordance with their wants and needs. I highly recommend SurveySparrow for quality surveys and feedback,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
