Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Swapcard Logo
Swapcard Logo
Swapcard

Swapcard

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Swapcard
7.7 /10

What is Swapcard?

Connect with a broader audience, broadcast quality streaming videos and engage everyone, online or onsite.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Swapcard won the following awards in the On-Site Event Management category

Filter By

Swapcard Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Swapcard.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

Up 2
Since last award

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
76%
Conflict Resolution:
90%
Strategy & Innovation:
86%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swapcard?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
3% Negative
0% Neutral
97% Positive

Pros

  • Efficient Service
  • Enables Productivity
  • Caring
  • Respectful

Feature Ratings

Average 84

Exhibitor or Vendor Environment

89

Attendee Engagement

88

Presentation/ Webinar Capabilities

84

Networking Facilitation

83

Customer Support

83

Metric and Reporting

82

Registration Process/Integration

82

Whitelabeling

81

Vendor Capability Ratings

Average 80

Vendor Support

86

Usability and Intuitiveness

84

Availability and Quality of Training

82

Quality of Features

82

Business Value Created

81

Ease of IT Administration

80

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Ease of Implementation

78

Breadth of Features

77

Ease of Customization

77

Swapcard Screenshots

Swapcard Downloads

Swapcard Videos

Swapcard Reviews

Linda T.

  • Role: Finance
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use, especially if you are not IT savvy

Likeliness to Recommend

8 /10

What differentiates Swapcard from other similar products?

I reviewed several products before I decided to go with Swapcard. Swapcard was really the only product out there that was available at a great price but also, we could use it for our in-person event. Many of the products out there were for virtual events and very high priced. It was overkill for what we needed. Our conference is about 200 folks and 10-15 vendors/sponsors. Their IT support was very helpful when I needed them because I am not an IT savvy person. We will look at using it again for our 2024 in person conference.

What is your favorite aspect of this product?

It was very user friendly for a non-IT person. Easy to customized.

What do you dislike most about this product?

I do not care for their templates, when it comes to adding attendees from an outside source. We did not use the software for registration but to add folks to the system was a bit of a challenge. Their templates were not user friendly I felt.

What recommendations would you give to someone considering this product?

Depending on which package you purchase, know what comes with it.

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Caring

Ishfaq A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Swapcard Review

Likeliness to Recommend

9 /10

What differentiates Swapcard from other similar products?

One of the key differentiators of Swapcard is its focus on networking and matchmaking features. The platform uses AI-powered algorithms to suggest relevant connections and facilitate one-on-one video meetings and chat features. This sets it apart from other event management platforms that may focus more on event logistics and registration. Swapcard also offers a range of customizable event pages that allow organizers to create branded event pages with a variety of features, including speaker bios, session information, and event schedules. This makes it easy for attendees to navigate and engage with the event,

What is your favorite aspect of this product?

Swapcard's AI-powered matchmaking and networking features, as well as its customizable event pages and mobile app. These features make it easier for event organizers to create engaging and interactive events, and for attendees to connect with each other and network.

What do you dislike most about this product?

The user interface can be a bit overwhelming and take some time to get used to. Additionally, some users have reported occasional technical glitches or bugs. However, overall, these issues appear to be relatively minor and don't detract significantly from the overall value of the platform.

What recommendations would you give to someone considering this product?

Take advantage of the platform's AI-powered matchmaking features. Make sure to fill out your profile and preferences as thoroughly as possible to get the most relevant and useful connections. Use the customizable event pages to create a branded and engaging experience for your attendees. Include relevant information about your event, such as session information, speaker bios, and event schedules, to keep attendees informed and engaged. Encourage attendees to use the mobile app Take advantage of the platform's analytics and reporting tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Romi M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Tough to use but necessary

Likeliness to Recommend

6 /10

What differentiates Swapcard from other similar products?

It is effective for many sub-sessions.

What is your favorite aspect of this product?

Easy to customize

What do you dislike most about this product?

The login and user experience could be better.

What recommendations would you give to someone considering this product?

Look at many platforms before you decide.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Charges for Enhancements
  • Less Effective Service
  • Less Inspiring

Most Popular Swapcard Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171