Swoogo Customer Reviews 2024

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Swoogo

Composite Score

8.1 /10

CX Score

8.0 /10

23 Reviews Write a Review

What is Swoogo?

Your virtual event needs somewhere to hang out, and there's a party at our place. From registration to day-of-event pages, streaming to engagement, The Swoogo platform is a perfect home for your virtual events.

Company Details

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Awards & Recognition

Swoogo won the following awards in the On-Site Event Management category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

3 Top Rated Features

2023

Swoogo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Swoogo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swoogo?

0% Negative

9% Neutral

91% Positive

Pros

Reliable
Inspires Innovation
Respectful
Friendly Negotiation

Feature Ratings

Average 82

Registration Process/Integration

Customer Support

Metric and Reporting

Presentation/ Webinar Capabilities

Vendor e-Commerce

Networking Facilitation

Branding and Visual Customization

Exhibitor or Vendor Environment

Whitelabeling

Social Media Channel Integration Outbound

Attendee Engagement

Vendor Capability Ratings

Average 81

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Also Featured in...

Virtual Event Management

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Swoogo Reviews

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2024

This app is changing life to event tech people. R.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rachel J.

Role: Operations
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

A great, logical product worth your consideration

Likeliness to Recommend

10 /10

What differentiates Swoogo from other similar products?

It’s an all in one platform for event data. So many elements are executed thoughtfully & well. It’s a more technical product than many others with so many capabilities.

What is your favorite aspect of this product?

That it’s functionality is linear. Once you ‘get’ how it works, you apply the same logic to other areas of the software. It took me a while to operate efficiently but once I understood it, it streamlined many things.

What do you dislike most about this product?

This may have changed, but the translations weren’t great and we were a bilingual company with a lot of content to translate. It would be a huge time saver if this content had to be tweaked but not sent out for translation.

What recommendations would you give to someone considering this product?

You likely already have something in place for your registration system…this might be worth the switch depending on all the things you need to do with registrant data. Get your internal team on board. This needs buy in to work optimally.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Nikki O.

Role: Vendor Management
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Incredibly user friendly

Likeliness to Recommend

9 /10

What differentiates Swoogo from other similar products?

Very easy to use and customize. Also very easy to utilize as a bilingual platform and to switch between both languages to ensure continuity and consistency. The customer service / support team are quick to respond and their update emails always made me laugh!

What is your favorite aspect of this product?

How easy it is to use, both design wise on the front end and in terms of creating reports and utilizing info on the back end.

What do you dislike most about this product?

I can't think of anything I didn't like.

What recommendations would you give to someone considering this product?

It's worth it!

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Latest Research

Swoogo

What is Swoogo?

Company Details

Need Assistance?

Awards & Recognition

Swoogo Ratings

90 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Swoogo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Customer Support Support before, during, and after event. Technical support available during the event.

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Networking Facilitation Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

Virtual Event Management

Swoogo Reviews

This app is changing life to event tech people. R.

Likeliness to Recommend

Pros

Rachel J.

A great, logical product worth your consideration

Likeliness to Recommend

Pros

Nikki O.

Incredibly user friendly

Likeliness to Recommend

Pros

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Title

Feature Ratings

Registration Process/Integration

Customer Support

Metric and Reporting

Presentation/ Webinar Capabilities

Vendor e-Commerce

Networking Facilitation

Branding and Visual Customization

Exhibitor or Vendor Environment

Whitelabeling

Social Media Channel Integration Outbound

Attendee Engagement

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Business Value Created