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SysAid ITSM Logo
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SysAid

SysAid ITSM

Composite Score
7.7 /10
CX Score
7.9 /10
Category
SysAid ITSM
7.7 /10

What is SysAid ITSM?

SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.

Company Details


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Awards & Recognition

SysAid ITSM won the following awards in the IT Service Management - Midmarket category

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SysAid ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SysAid ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SysAid ITSM?

5% Negative
13% Neutral
82% Positive

Pros

  • Respectful
  • Caring
  • Fair
  • Acts with Integrity

Feature Ratings

Average 75

End User Self Serve

79

End User Support Solutions

78

Technician Administration

78

Integrated Knowledge Management

77

Integration With IT Tools

75

Multi-Site Functionality

74

Multi Device Capability

73

Service Catalog

72

Reporting

70

Vendor Capability Ratings

Average 76

Ease of IT Administration

80

Vendor Support

80

Ease of Implementation

79

Business Value Created

79

Usability and Intuitiveness

77

Breadth of Features

76

Ease of Customization

75

Ease of Data Integration

74

Product Strategy and Rate of Improvement

74

Quality of Features

73

Availability and Quality of Training

72

SysAid ITSM Reviews

Arturo M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Best price/performance solution in the market !

Likeliness to Recommend

10 /10

What differentiates SysAid ITSM from other similar products?

Price / Performance / Functionality / Simplicity

What is your favorite aspect of this product?

Easy to understand and a simple price model

What do you dislike most about this product?

Lack of a cheaper version (entry level)

What recommendations would you give to someone considering this product?

Keep the focus. SysAid remains fully commited to do only this product, and that keeps them sharp and on target

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Respectful

Most Popular SysAid ITSM Comparisons

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