What is Talkdesk CX Cloud?
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
96 Plan to Renew
78 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Talkdesk CX Cloud?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Contact Center Analytics
Call Scripting and Call Flow Management
Multi Channel Intake Integration
Ticket Management
Skills Based Routing
Knowledge Management
Workforce Management
Contact Center Compliance Management
Multi Channel Queue Management
Screen Prompts
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Talkdesk CX Cloud Reviews
Michael C.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
Online resources and documentation
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
Talkdesk CX Cloud offers online resources and documentation, enabling businesses to self-serve.
What is your favorite aspect of this product?
- Multiple support channels - Global availability - 24/7 support
What do you dislike most about this product?
- Call quality issues - System downtime - Integration problems
What recommendations would you give to someone considering this product?
Recommended
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Rachel H.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2024
Helpful data integration, but unreliable at times
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
It pretty seamlessly integrates with other systems like salesforce and observe.ai.
What is your favorite aspect of this product?
I like the ability to set yourself away and that all missed calls and voicemails are sent to your email. It's pretty easy to set up and use. You're able to see past communications and it allows us to record all phone calls.
What do you dislike most about this product?
It's a great product when it works, but myself and my colleagues have issues with the app at least once a week. The problem that happens most often is we'll go to make a call and it will ring once but then go silent. So you and the person the other line can't hear each other. This will also occasionally happen with incoming calls as well.
What recommendations would you give to someone considering this product?
Great if you need a very basic phone line that can integrate with other systems.
Pros
- Trustworthy
- Caring
- Saves Time
- Respectful
Cons
- Inhibits Innovation
- Commodity Features
- Under Delivered
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Decent call centre system with great integrations
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
The ability for CSAT surveys to be sent to callers to rate each call, which we can then report on, is something I have never had before with previous providers.
What is your favorite aspect of this product?
By far my favourite aspect of Talkdesk is the integrations they have available. Zendesk and Salesforce, both of which we use for our email ticketing and CRM respectively, allows for ease of tracking and communication between departments.
What do you dislike most about this product?
I am not a fan of the UX of the dashboard or reporting, I find it quite clunky and tough to use. I don't feel the graphs are as easy on the eye as they should be.
What recommendations would you give to someone considering this product?
If you are a very small team, with minimal requirements, it's worth it, especially given the low cost.
Pros
- Reliable
- Inspires Innovation
- Acts with Integrity
- Helps Innovate
