What is Talkdesk CX Cloud?
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
96 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Talkdesk CX Cloud?
Pros
- Security Protects
- Respectful
- Trustworthy
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Contact Center Analytics
Call Scripting and Call Flow Management
Ticket Management
Skills Based Routing
Multi Channel Intake Integration
Workforce Management
Knowledge Management
Contact Center Compliance Management
Multi Channel Queue Management
Screen Prompts
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Talkdesk CX Cloud Reviews
Dannirys U.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Nov 2022
Allows customers and partners to contact us.
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
It's a useful tool We resolve all of our customers' queries through Talkdesk, it's easy to use to unite across multiple departments, and it keeps information like commonly used contacts quickly accessible.
What is your favorite aspect of this product?
In general, it is a good tool, it has good reports, good coverage, ease of use and is quite reliable, it allows you to create the necessary ring groups, in addition to creating call routing, it has integration with different own and third-party tools, it has excellent metrics
What do you dislike most about this product?
we've been having connectivity issues, support It takes a long time to get a response when we submit a ticket.
What recommendations would you give to someone considering this product?
It will help you improve customer service by providing real-time support, it will also help you manage and classify all incoming calls and voice messages.
Pros
- Caring
- Saves Time
- Altruistic
- Friendly Negotiation
Laura L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Monitoring and quality management of processes
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
Our general resources management team uses this software to track performance and quality control in order to determine areas of opportunity and create action plans based on real data and reports all in one place, so that various types of management can be carried out depending on the company's activity.
What is your favorite aspect of this product?
With variability of functions it provides us with a view of updated trends of program performance a reliable reference guide for agents on tracking their performance to get the view of how the overall teams did for reviews and proposed project or general activities.
What do you dislike most about this product?
Like any management platform it would be powerful to have a mobile application with which to make small inspections that are being carried out or see what project you are working on as well as a module where you can find the previous months questionnaire, without the need for someone to send you a link to view the data.
What recommendations would you give to someone considering this product?
For growing teams at the level of tasks or objectives and improving performance at the same time, we recommend Talkdesk to ensure that your time is used efficiently and effectively, its analytical functions will allow you to monitor the company's agents, track progress or setbacks, and identify problems to be solved by which is a system for general monitoring of everything that is carried out.
Pros
- Trustworthy
- Effective Service
- Inspires Innovation
- Saves Time
Carlos Eduardo R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Talkdesk is easy to use, innovative technology
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
Talkdesk technology offers the best return on investment with real purchase and operating costs, without exposing reliability and support, is required to perform call audits of our agents in our contact center backing. This is where you see the grade; they upload their audit containing their findings and comments on how agents handled their calls and emails. This is also the tool our agents recognize for their audits.
What is your favorite aspect of this product?
Provides a glimpse of up-to-date program productivity trends, reliable reference guide for agents on how they track their QA performance, consistent data trader for information on overall equipment performance in condition monitoring. Talkdesk provides a super simple, modular interface that we molded to meet our needs.
What do you dislike most about this product?
The reporting database while downloading in Excel shows some extra gaps that sometimes create roadblocks, but can be easily fixed there as well. It would be great to have a dashboard with all group members to see how many follow-ups they have received in the month so far and if they have ongoing training.
What recommendations would you give to someone considering this product?
It can be used for an agent, fundamentals, reports and even leadership. The tool is easy to navigate and use, and is a one-stop shop for reporting and analysis purposes. This tool is useful especially in productivity management. Talkdesk is the tool used by our QA team to filter these responses and provide critical feedback to team members.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
