What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Respectful
- Reliable
- Trustworthy
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix ITSM Screenshots
TeamDynamix ITSM Downloads
TeamDynamix ITSM Videos
TeamDynamix - One Platform for ITSM, PPM & iPaaS
If you give us 90 seconds, we will tell show you how IT Service Management can work with Project Portfolio Management for faster, easier control of tickets, resources, and projects. Change Management, Asset Management, Incidents / Problems, and Projects - all managed in one place with a complete iPaaS integration platform for enterprise workflow & automation. All on a single, no-code platform... work better together. Life is complicated enough, we make it easier.
Automate IT with TeamDynamix (30)
TeamDynamix Makes IT Easy (30)
Work Better Together with TeamDynamix (30)
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix ITSM Reviews
Aliyu S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2020
This product is highly customizable.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Teamdynamix is highly customizable and easy to use. Creating reports and automated procedures is a snap. Which some products do not have.
What is your favorite aspect of this product?
my favorite aspect of this product is Resource time management, it's really amazing.
What do you dislike most about this product?
Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view
What recommendations would you give to someone considering this product?
The best features about this product is the ability to use it from day one with little to no training, also its extremely easy to use.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Cons
- Less Respectful
Fred B.
- Role: C-Level
- Industry: Finance
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2020
Very good for small to medium size businesses
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The client service team was excellent
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
So far nothing
What recommendations would you give to someone considering this product?
For small to medium size businesses
Pros
- Helps Innovate
- Reliable
- Respectful
- Client Friendly Policies
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2020
Diverse products but takes some time to learn.
Likeliness to Recommend
Pros
- Caring
- Respectful
- Client Friendly Policies
- Fair
