What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
2
Since last award
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
End User Support Solutions
Service Catalog
Technician Administration
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix ITSM Screenshots
TeamDynamix ITSM Downloads
TeamDynamix ITSM Videos
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix ITSM Reviews
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2024
Incredible value and support teams that help you!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Sheila M.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2024
Excellent features. The support is fantastic.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The customization features along with the automation make it very powerful. In addition, opening it up enterprise-wide is a big win for our whole organization.
What is your favorite aspect of this product?
The support team.
What do you dislike most about this product?
Once in a while there is something to be enhanced, but that can happen.
What recommendations would you give to someone considering this product?
We were slow to implement, but that was on us. Most implementations would happen much more quickly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emilee I.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Been using for over 10 years! Great product.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The licensing structure is cost effective compared to many other ticketing applications out there. Lots of capabilities to use in Information Technology, Human Resources, Shipping & Receiving and more. Our organization greatly appreciate the day-to-day functionality of TeamDynamix!
What is your favorite aspect of this product?
Customizable desktops and modules for useability and organization of your work.
What do you dislike most about this product?
Native reporting isn't as robust as we would like it to be. You cannot get very broad with the native reporting, which is why our organization pays more for direct database access to be able to do direct queries to expand our reporting.
What recommendations would you give to someone considering this product?
TeamDynamix may seem like much more than organization may need, but you can always start small with just basic ticketing. Our organization has been using this product for over 10 years, and are just now starting to use more robust features likes web services and workflows. There's more that TDX has to offer, but you can always use it for very basic needs.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
