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TeamDynamix ITSM Logo Award Winner Product Badge
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TeamDynamix

TeamDynamix ITSM

8.6 /10
Category
TeamDynamix ITSM
8.6 /10

What is TeamDynamix ITSM?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Company Details


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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

88 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

4% Negative
3% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Enables Productivity

Feature Ratings

Average 81

End User Self Serve

84

Service Catalog

83

End User Support Solutions

83

Technician Administration

82

Multi-Site Functionality

82

Integrated Knowledge Management

81

Reporting

80

Multi Device Capability

79

Systems Management Integration

78

Integration With IT Tools

77

Business Application Integration

75

Vendor Capability Ratings

Average 82

Vendor Support

87

Ease of IT Administration

84

Ease of Implementation

84

Business Value Created

83

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

82

Quality of Features

81

Breadth of Features

81

Availability and Quality of Training

81

Ease of Customization

80

Ease of Data Integration

79

TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

Tanneeru A.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Blown and exceptional product.

Likeliness to Recommend

9 /10

What differentiates TeamDynamix ITSM from other similar products?

Continuous improvement plays a vital role in regular assessment of process and service outcomes.KPI helps in monitoring the performance and identify improvement areas.

What is your favorite aspect of this product?

My favourite aspect is problem solving skills which helps me in analysing the situation and resolve the issues effectively.

What do you dislike most about this product?

The cost of implementing is a concern especially for the small organisations. The complexity is also bit overwhelming for change.

What recommendations would you give to someone considering this product?

Those who are looking to go ahead with continuous improvement, knowledge sharing and development can prefer this product to get a best experience.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Darrin J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

A wonderful product

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

TDX feels more user friendly compared to other products.

What is your favorite aspect of this product?

The ESM and asset aspects are the best part of the product.

What do you dislike most about this product?

The only thing I have a dislike of is the fact that users are unable

What recommendations would you give to someone considering this product?

Implementation could be a lengthy process, but technical assistance will be provided from the very start. Shouldn't feel alone on this at all.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

The team behind the software is exceptional.

Likeliness to Recommend

10 /10

What differentiates TeamDynamix ITSM from other similar products?

Stellar team behind the product. Rapid development cycle.

What is your favorite aspect of this product?

The reporting

What do you dislike most about this product?

Mobile experience

What recommendations would you give to someone considering this product?

Talk to those who have already implemented.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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