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TeamDynamix ITSM Logo Award Winner Product Badge
TeamDynamix ITSM Logo Award Winner Product Badge
TeamDynamix

TeamDynamix ITSM

Composite Score
8.8 /10
CX Score
9.1 /10
Category
TeamDynamix ITSM
8.8 /10

What is TeamDynamix ITSM?

TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.

Company Details


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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Down 1
Since last award

98 Plan to Renew

Up 1
Since last award

83 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
87%
Conflict Resolution:
95%
Strategy & Innovation:
88%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

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3% Negative
2% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 82

End User Self Serve

84

End User Support Solutions

84

Service Catalog

84

Integrated Knowledge Management

83

Technician Administration

83

Multi-Site Functionality

82

Reporting

82

Multi Device Capability

81

Integration With IT Tools

78

Systems Management Integration

78

Business Application Integration

78

Vendor Capability Ratings

Average 83

Vendor Support

87

Ease of IT Administration

85

Ease of Implementation

85

Business Value Created

84

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

83

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Customization

81

Ease of Data Integration

79

TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2024

Incredible value and support teams that help you!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2024

Fantastic codeless ticketing system!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emran K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Highly customizable and user friendly ITSM.

Likeliness to Recommend

8 /10

What differentiates TeamDynamix ITSM from other similar products?

TeamDynamix ITSM is more user-friendly and easygoing software compared to similar products.

What is your favorite aspect of this product?

Optimizing critical business process is easier with ITSM which is my favorite. Automation on routine tasks is also my favorite.

What do you dislike most about this product?

Lack of proper documentation and support.

What recommendations would you give to someone considering this product?

Tracking and doing automation tasks, managing project easier with this ITSM, go for it.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Caring

Most Popular TeamDynamix ITSM Comparisons

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