What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
2
Since last award
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
End User Support Solutions
Service Catalog
Technician Administration
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix ITSM Screenshots
TeamDynamix ITSM Downloads
TeamDynamix ITSM Videos
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix ITSM Reviews
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2020
Complete ITSM and Project Mgt tool in one
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2020
Exceptional Relationship and Support from the Top
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
T. J. T.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2020
Comprehensive & scalable Service Catalog solution
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
We were happy to find the integration of TDX from scratch to be flexible and scalable, allowing us to build and pace the rollout around our organization's comfort level.
What is your favorite aspect of this product?
TDX has continued to add features and functionalities that are clearly based on customer feedback since day 1 of our implementation. This gives us confidence that the solution will continue to evolve with the industry and grow alongside our institution.
What do you dislike most about this product?
Our team found the UI design to be limiting at times and left us looking for enhancements in this area in the future.
What recommendations would you give to someone considering this product?
Do your homework on what resource you have to devote to both the rollout as well as administration afterwards. While features and configuration options of any solution can be tempting, the people devoted to making such a system work can ultimately determine success.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Caring
