What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTeamDynamix ITSM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on TeamDynamix ITSM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
2
Since last award
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
End User Support Solutions
Service Catalog
Technician Administration
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix ITSM Screenshots
TeamDynamix ITSM Downloads
TeamDynamix ITSM Videos
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix ITSM Reviews
Simone Rachel B.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2020
No Coding Required, Efficient and Affordable
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The interface is layout in a way that is easy to navigate. There are some back end features you might have to search around for until you find it but that is a result of not working on something daily. End User Self Service has been a huge boost for us. Being able to enter their own tickets, find answers in the knowledge base, and receive updates on projects from the Client Portal has been an huge improvement for us and our clients. The customization of tickets and reporting really gives you the ability to build the platform into what you want. It really is "dynamic".
What is your favorite aspect of this product?
I like the Client Portal and the modules. I am very Service and Knowledge driven so that is my go too. But on the other hand, I like that I can intake, perform, and complete all my work within one place.
What do you dislike most about this product?
White Space. I want a dark mode or something so I'm not staring at a light screen all day.
What recommendations would you give to someone considering this product?
Consider how to reinvent your processes with this product to be more efficient for your own customers. Leverage TeamDynamix ITSM to provide your clients with a better experience as well as giving your employees a centralized location to track and document their tasks, goals, and knowledge.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2020
Easy to use, Robust
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Steven B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2020
Great tool
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Focus on higher Ed. Local area user groups to met and work with.
What is your favorite aspect of this product?
Self-service and customization
What do you dislike most about this product?
Nothing at this time
What recommendations would you give to someone considering this product?
Take a look, try it out.
Pros
- Reliable
- Trustworthy
- Fair
- Client's Interest First
