What is TeamDynamix PPM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix PPM?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
TeamDynamix PPM Reviews
Lia D.
- Role: Public Sector
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2022
Highly customizable tool.
Likeliness to Recommend
What differentiates TeamDynamix PPM from other similar products?
Organizations can use the tools and techniques needed to simplify IT and enterprise process improvement procedures, operations, and tasks with the help of TeamDynamix ITSM & PPM solutions. Customers will gain from reduced admin cost and the simplicity of configuring forms, fields, processes, and automation using a no-code platform without the requirement for expert resources.
What is your favorite aspect of this product?
We are now able to serve our end users with a powerful tool that is available to all of our learners, instructors, and staff thanks to TeamDynamix. Since we made the switch to TeamDynamix, at least five additional divisions have chosen to provide help via TeamDynamix. Based on the tools they offer, you can alter, diagram, and communicate information to the end users in a meaningful and elegant way.
What do you dislike most about this product?
This is not a simple ticketing and assistance solution, and depending on how often your company uses workflows to create tickets and automate repetitive processes, I would highly advise anyone adopting this solution to assign full-time employees for continuous process workflow development.
What recommendations would you give to someone considering this product?
There are restrictions on the customization possibilities and alternatives for workflows, but the vendor does an excellent job of educating and empowering installation teams to share their vision. I appreciate how simple it is to assign tickets, change requestors, edit ticket remarks, and delegate or outsource particular tasks.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Matt D.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Great software which is keep upgrading.
Likeliness to Recommend
What differentiates TeamDynamix PPM from other similar products?
You can avoid hiring a third party by using TeamDynamix's full-service white knuckle implementation team. Tracking and reporting on tickets and projects is simple using TeamDynamix. It comes with numerous layers of pre-installed automation. By giving our work orders a clear layout, it is addressing our I.T. Help Desk needs.
What is your favorite aspect of this product?
All the information we require to view right away is contained in its desktop view and the asset management system isn't too awful either. Another thing I appreciate about TeamDynamix is how simple it is to configure and integrate with the other platforms we use to administer our IT tools and services. Processes can be automated, and we can add data fields to our tickets to improve the effectiveness of our reporting.
What do you dislike most about this product?
Although TeamDynamix is quite flexible, the customized fields become very complicated when many groups use the same tool at the same time. This has caused some uncertainty over the fields you should include on different tickets, surveys, etc.
What recommendations would you give to someone considering this product?
Our inventory control and lifecycle management are currently being improved. Our technicians can do all of their work in TeamDynamix thanks to the Workday integration, and vital data required to manage assets is passed through automatically. As a result, our inventory is more accurate and it is simpler to immediately determine device purchase numbers year after year.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Louis R.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
Solid working ITSM tool.
Likeliness to Recommend
What differentiates TeamDynamix PPM from other similar products?
A cloud-based platform for IT service management (ITSM) and project portfolio management (PPM) with enterprise integration & automation is called TeamDynamix. This platform may be readily customized to fit your goals and methodology without the need for coding, regardless of whether you are just getting started with ITIL or a best-in-class ITIL shop.
What is your favorite aspect of this product?
The IT service management system from TeamDynamix is quite reliable. I adore the improvement to the message box where I can also add bold letters to my notes and when sending texts to clients where I can bold the relevant parts. I particularly enjoy that you can link files and videos to the work package.
What do you dislike most about this product?
It's difficult to mass update orders, and when they open in a new window by default, it can be frustrating. Since I have many open work orders, opening new windows won't be of much help. I would prefer for the work order to open in a new tab automatically.
What recommendations would you give to someone considering this product?
By going farther, we will be able to begin automating various IT on-boarding and off-boarding procedures, which will free up a few of our time. We can assist our customers get quickly set up with important areas like a self-service portal, knowledge base, IT asset management, project management, and automation by offering white-glove service at a lesser cost.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity