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What is Telnyx?
Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Telnyx?
Pros
- Trustworthy
- Respectful
- Transparent
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
AI Engine for CPaaS
Code Libraries
MMS API
Cloud Integration
WebRTC-based Calling
Online Cloud Platform
Communication APIs
Software Development Kit
Integration APIs
Drag and Drop User Interface
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Telnyx Reviews
Tom H.
- Role: C-Level
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2022
Service works great, and at a reasonable price
Likeliness to Recommend
What differentiates Telnyx from other similar products?
No contracts and more reasonable pricing
What is your favorite aspect of this product?
It just works-- fairly easy integration and setup and it does what it's supposed to
What do you dislike most about this product?
Interface takes a little time to get used to, to know your way around but once you get used to it, it's easy. Their support department has a call in number but often times it's hard to connect and actually speak to the people doing the work. It's a lot of messages back and forth. I had an occasion where i could have cleared something up in half the amount of time if I could have just spoke with someone working on the project at the time. But everyone is friendly, too.
What recommendations would you give to someone considering this product?
If you're looking for a quick way to get into messaging without worrying about high minimums or contracts, this is the way to go.
Pros
- Generous Negotitation
- Transparent
- Reliable
- Trustworthy
Cons
- Vendor Friendly Policies
- Security Frustrates
Tea R.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Jun 2022
Excellent and supportive CPaaS
Likeliness to Recommend
What differentiates Telnyx from other similar products?
It's very stable and it's got its own telco infrastructure which enables it to carry out even if there are general issues
What is your favorite aspect of this product?
It's reliable, easy to implement, hassle-free, attentive to details, the company is honest as a partner, great support
What do you dislike most about this product?
3rd party SMS via API, occasionally confusing interface, not much else
What recommendations would you give to someone considering this product?
It's one of the best CPaaS particularly if your company is US based as they provide full CP and telco service there
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Asmat U.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Telnyx CPaaS-a Well Performing Employee Management
Likeliness to Recommend
What differentiates Telnyx from other similar products?
Telnyx CPaaS is a communication platform as a service infographics and brings great amount of features to manage the communication of your entire team and that of customer relationships and their coordination.
What is your favorite aspect of this product?
Sales monitoring and sales data reporting Employee reporting
What do you dislike most about this product?
Integration with Third Party softwaare
What recommendations would you give to someone considering this product?
I will recommend the industry colleagues and peers to go for Telnyx CPaaS as it has best of all SMS, Call and Text APIs and customer and employee data management and efficiently controls all your communication channels.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
