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Textmagic Logo
Textmagic Logo
Textmagic Ltd.

Textmagic

Composite Score
7.3 /10
CX Score
7.4 /10
Category
Textmagic
7.3 /10

What is Textmagic?

Textmagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns.

Company Details


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Awards & Recognition

Textmagic won the following awards in the SMS Marketing category

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Textmagic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textmagic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

89 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textmagic?

7% Negative
0% Neutral
93% Positive

Pros

  • Client Friendly Policies
  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 83

Text Messaging

89

Scheduled Messaging

87

Marketing Analytics

85

Opt-in

83

Communication Archive

83

Mobile Marketing Management

81

Application Integration

79

Loyalty Promotions Management

78

Social Media Marketing Management

77

Mobile Payments

76

Surveys Feedback

76

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Ease of IT Administration

83

Ease of Data Integration

83

Business Value Created

82

Quality of Features

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Usability and Intuitiveness

79

Ease of Customization

78

Breadth of Features

78

Vendor Support

77

Textmagic Screenshots

Textmagic Videos

Textmagic Reviews

Jean P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Integrate SMS to your infrastructure via REST API

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

While generating an API key with other providers require a manual intervention by customer support, with TextMagic, an API key can be generated right away from the dashboard. What's even more amazing is that TextMagic provides a sandbox, for proper testing and clear documentations of API commands.

What is your favorite aspect of this product?

I love the callback URL features, where delivery notifications can be sent automatically to your desired destination. I also find amazing, for less advanced IT users, the ability to send SMS via emails, in bulk, without any coding knowledge required. Integration is so easy also via Zapier, which gave us access to our most used apps like Gmail and MailChimp.

What do you dislike most about this product?

TextMagic rarely offers promotions or discounts. Also messages sent but not delivered are charged as same.

What recommendations would you give to someone considering this product?

If you are looking to optimize the communications of your business or at the workplace, TextMagic will definitely help you achieve this goal, for the fee of an SMS for each message sent. While it might not be the most cost effective solution, it will definitely improve your business processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Khevin C.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Sending important board meeting communiqué via SMS

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

We have been using TextMagic for the past 8 years and I must say that it has proven to be a tools to optimize communication. Generally, after our board meetings, we send our notes of meeting as well as a communiqué. However, we noticed that the open rate for these was very low. With TextMagic, we were able to send these via a link, send by SMS to all of our members. This optimized our reach, making sure also that our important messages are communicated timely. Best of all, we were able to have a record for this via the TextMagic online CRM SMS platform.

What is your favorite aspect of this product?

I really appreciated that we could copy-paste our phone numbers for our contacts from an spreadsheet and have them imported in bulk into the TextMagic account.

What do you dislike most about this product?

While we do love the custom sender ID feature, having a new custom sender ID cost a fee, and I find this abusing. It should be free for existing clients in my opinion.

What recommendations would you give to someone considering this product?

I have never ever had a downtime with TextMagic, and for the years that I have been using their services, I can confirm that they are a trusted and reputable company. I recommend that your check their website and request a free trial. I am sure you'll love it and adopt it for a very long time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Erick S.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

It helped us increase sales in our small business

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

When we started looking for a texting solution, text magic was very simple to use, its cost per text was lower than other options and it had all the features we needed to contact customers as well as to schedule the messages and save predetermined messages. I would say that other sites looked "fancier" than TextMagics but at the end it made it more complicated, I personally as a 42 year old guy appreciated the simpleness of the tool. O as well I liked the pay as you go or how I used it and that we did not need to get into any plans

What is your favorite aspect of this product?

The fact that it tells me exactly what cost will I have when we do the text blast, the easiness of creating the blasts, the ease of getting the contacts with a CSV file.

What do you dislike most about this product?

I wish it was easier to link to my website and get the contacts automatically, as well it would be great to segregate the contacts, it takes for ever to select who I'm sending the blast too depending on who has bought what or what type of services they are interested in.

What recommendations would you give to someone considering this product?

Constant contact with your client is crucial to build a relationship as well as to increase sell's Text Magic has been one of the many tools that we use to do this very effectively and within a reasonable cost vs reward

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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