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Textmagic Ltd.

Textmagic

Composite Score

7.3 /10

CX Score

7.4 /10

24 Reviews Write a Review

What is Textmagic?

Textmagic is a business text-messaging service for sending notifications, alerts, reminders, confirmations and SMS marketing campaigns. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns.

Company Details

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Awards & Recognition

Textmagic won the following awards in the SMS Marketing category

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4 Top Rated Capabilities

3 Top Rated Features

2024

6 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

Textmagic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textmagic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

89 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textmagic?

7% Negative

0% Neutral

93% Positive

Pros

Client Friendly Policies
Generous Negotitation
Helps Innovate
Continually Improving Product

Feature Ratings

Average 83

Text Messaging

Scheduled Messaging

Marketing Analytics

Opt-in

Communication Archive

Mobile Marketing Management

Application Integration

Loyalty Promotions Management

Social Media Marketing Management

Mobile Payments

Surveys Feedback

Vendor Capability Ratings

Average 80

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support

Textmagic Screenshots

Textmagic Videos

Textmagic Reviews

John M.

Role: Finance
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to set up, implement, and save time with!

Likeliness to Recommend

8 /10

What differentiates Textmagic from other similar products?

Easy to use interface. The dashboard is of a high quality, and the CSV import feature is incredibly useful.

What is your favorite aspect of this product?

The way in which you can jump between talking to different customers who have been messaged saves a lot of time. Allows many text based customer support chats to be operated from a computer instead of a mobile.

What do you dislike most about this product?

There doesn't seem to be a massive amount of customisability outside of the features offered.

What recommendations would you give to someone considering this product?

Make sure that you have the ability to export your customer mobile numbers to a CSV format, as this will save a lot of time when importing contacts.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Under Delivered
Less Friendly Negotiation

Dinesh M.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

My review based on my experience on the this prod.

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

Creativity and user friendly

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

Not at the moment

What recommendations would you give to someone considering this product?

Applications fast

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Client's Interest First

Cons

Less Productive
Less Effective Service
Less Respectful

Xavier V.

Role: C-Level
Industry: Recreation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Professional 2-way SMS marketing & mass texting

Likeliness to Recommend

10 /10

What differentiates Textmagic from other similar products?

While many of the alternative offer only outgoing message features, TextMagic allows recipients to respond and the email in stored in it's simple to use interface. The history of the conversations can be retrieved and sorted by contacts which is amazing.

What is your favorite aspect of this product?

Without hesitation, the branded SMS campaigns are exceptional when to comes to showcasing your brand: the Custom Sender ID is perfect for achieving this.

What do you dislike most about this product?

The pricing is a little high. Additionally, I could not segment customers via the CRM.

What recommendations would you give to someone considering this product?

Creating an SMS campaign and sending it to your contact list, from your browser, has never been so easy thanks to TextMagic. I recommend to any business looking for a professional text messaging solutions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Textmagic

What is Textmagic?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Textmagic Ratings

89 Likeliness to Recommend

1 Since last award

89 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Textmagic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Opt-in Provides an opt-in option for potential subscribers.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Textmagic Screenshots

[1920] Homepage

10DLC and Toll free

Compose screen

Contacts page

New SMS messenger

Reports page

SMS surveys

SMS templates

Textmagic iOS and Android Apps

Textmagic Videos

Textmagic Reviews

John M.

Easy to set up, implement, and save time with!

Likeliness to Recommend

Pros

Cons

Dinesh M.

My review based on my experience on the this prod.

Likeliness to Recommend

Pros

Cons

Xavier V.

Professional 2-way SMS marketing & mass texting

Likeliness to Recommend

Pros

Title

1
Since last award

3
Since last award

4
Since last award

Feature Ratings

Text Messaging

Scheduled Messaging

Marketing Analytics

Opt-in

Communication Archive

Mobile Marketing Management

Application Integration

Loyalty Promotions Management

Social Media Marketing Management

Mobile Payments

Surveys Feedback

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support