ThoughtSpot Customer Reviews 2025

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ThoughtSpot

Composite Score

7.7 /10

CX Score

7.9 /10

16 Reviews Write a Review

What is ThoughtSpot?

ThoughtSpot is the AI-native Intelligence Platform for every enterprise. With ThoughtSpot’s intuitive natural language search, every user can confidently generate answers from their business data at every point of decisioning. The platform’s unified capabilities, along with our agentic AI analyst, Spotter, enable users to create precise, transparent, personalized, and actionable insights with enterprise grade trust, security, and scale. Accessible via the web and mobile app, ThoughtSpot Embedded offers a low-code solution to integrate AI-powered analytics directly into products and services, driving data monetization and boosting user engagement for customers.

Company Details

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Awards & Recognition

ThoughtSpot won the following awards in the Business Intelligence & Analytics – Enterprise category

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2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

ThoughtSpot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThoughtSpot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Down 3
Since last award

87 Plan to Renew

Down 5
Since last award

69 Satisfaction of Cost Relative to Value

Down 11
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 92%
Conflict Resolution:: 91%
Strategy & Innovation:: 95%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThoughtSpot?

7% Negative

6% Neutral

87% Positive

Pros

Efficient Service
Enables Productivity
Helps Innovate
Continually Improving Product

Feature Ratings

Average 78

Real-Time Visualization

Data Exploration and Visualization

BI Security

Spatial Analysis

Self Service and Ad Hoc Capabilities

Dashboard

Advanced Analytics and Data Science

Metadata Management

Data Modelling Tools

Operational Reporting Capabilities

Intelligent Alerts and Notifications

Vendor Capability Ratings

Average 78

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization

ThoughtSpot Reviews

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Fantastic product

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Neeti P.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use and most efficient product!

Likeliness to Recommend

10 /10

What differentiates ThoughtSpot from other similar products?

The ease with which results can be generated using just natural language.

What is your favorite aspect of this product?

The geographical analysis and compartmentalizing of dashboards with specific questions.

What do you dislike most about this product?

Pricing for a user just getting started.

What recommendations would you give to someone considering this product?

1. Go through some example search suggestions before diving in for better understanding. 2. Connect directly to the external database for the ease. 3. Create a story before diving into the analysis for search recommendations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Drill down and embedding capabilities are great!

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Includes Product Enhancements
Helps Innovate
Reliable

Cons

Under Delivered

Latest Research

ThoughtSpot

What is ThoughtSpot?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

ThoughtSpot Ratings

85 Likeliness to Recommend

Down 3 Since last award

87 Plan to Renew

Down 5 Since last award

69 Satisfaction of Cost Relative to Value

Down 11 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ThoughtSpot?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

BI Security Data access control management, including access permissions management, user authentication and enforcement of access permissions via technology.

Spatial Analysis Ability to natively visualize and analyze spatial data out of the box tied to postcode, zipcode or spacial co-ordinates.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Advanced Analytics and Data Science Techniques including predictive, data and text mining, machine learning, forecasting, what-if analysis, sentiment analysis etc.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Data Modelling Tools Includes ability to model complex relationships between internal application sources and other parties.

Operational Reporting Capabilities Real-time detailed reporting to support operational business processes.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

ThoughtSpot Reviews

Fantastic product

Likeliness to Recommend

Pros

Neeti P.

Easy to use and most efficient product!

Likeliness to Recommend

Pros

Drill down and embedding capabilities are great!

Likeliness to Recommend

Pros

Cons

Title

Down 3
Since last award

Down 5
Since last award

Down 11
Since last award

Feature Ratings

Real-Time Visualization

Data Exploration and Visualization

BI Security

Spatial Analysis

Self Service and Ad Hoc Capabilities

Dashboard

Advanced Analytics and Data Science

Metadata Management

Data Modelling Tools

Operational Reporting Capabilities

Intelligent Alerts and Notifications

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization