What is Toast POS?
Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceToast POS Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Toast POS.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Toast POS?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Capabilities
Integrations
Multiple Venue Property Concept Support
Workforce Management
PCI Compliance
Advanced Reporting Analytics
Check Settlement Types
Kitchen Course Management
Advanced Compliance & Statutory
Payment Processing
Off Line Operations
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Vendor Support
Toast POS Reviews
Masaru T.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Dec 2024
The best by integrating with the best.
Likeliness to Recommend
What differentiates Toast POS from other similar products?
Great integrations, but they also do a bit of everything themselves. They know their products and the needs of their customers.
What is your favorite aspect of this product?
Great integrations.
What do you dislike most about this product?
Back office can be a bit clunky.
What recommendations would you give to someone considering this product?
Review partnerships and integrations before making the switch, so you have a full picture of how to best use their system.
Pros
- Continually Improving Product
- Enables Productivity
- Respectful
- Client Friendly Policies
Cons
- Less Efficient Service
- Less Effective Service
- Less Generous
Maciej K.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Nov 2024
Toast POS is a restaurant-focused system
Likeliness to Recommend
What differentiates Toast POS from other similar products?
Robust hardware that’s durable in a high-turnover environment and supports essential restaurant workflows. Toast’s comprehensive reporting, loyalty programs, and integrated online ordering for pickup and delivery make it a powerful all-in-one solution.
What is your favorite aspect of this product?
My favorite feature is the tableside ordering with devices. This capability allows servers to take orders directly at the table, speeding up service!
What do you dislike most about this product?
The pricing structure can be complex and may become costly for smaller businesses and there is a limited customization in certain modules.
What recommendations would you give to someone considering this product?
For restaurants with fast-paced, high-volume needs, Toast POS is an excellent choice!
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Saves Time
Cons
- Vendor's Interest First
- Less Transparent
Jennifer S.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted May 2024
Absolutely phenomenal, but one caveat
Likeliness to Recommend
What differentiates Toast POS from other similar products?
Toast is incredibly intuitive, exceptional, and integrating multiple operational features, and report options, and has what seems to be the most contemporary, up-to-date, speed, and feature combination. It is one of the most common POS systems in our area and most new hires already have experience with it, making onboarding even faster.
What is your favorite aspect of this product?
The ease of integration with handhelds, along with real time visuals remotely are tied for first place.
What do you dislike most about this product?
The only thing I have disliked in the entire process is the transitional and installation process. The sales team is absolutely phenomenal. The actual installation and transitional team left much to be desired, and there was very limited support in the first few days of business. There were a lot of hiccups, a lot of things missed during the actual implementation and I've heard this same experience from a number of other Business owners in my area. 24 hour Support in the first week and a few implementation representatives that is more dedicated would have been much better as the bar industry operates long hours.
What recommendations would you give to someone considering this product?
I would highly recommend getting this product and doing a full test of every single item and function prior to releasing the installation representative. The hiccups in the first weekend cost a significant amount of business and the staff feeling frustrated and unsure about the system. Now they love it, after working out unaddressed items.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
