What is TrueDialog?
The Leading SMS Provider for Mass Text Messaging, SMS Marketing and Personalized 2-Way SMS Texting at Scale.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TrueDialog?
Pros
- Efficient Service
- Respectful
- Client Friendly Policies
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Messaging
Social Media Marketing Management
Text Messaging
Loyalty Promotions Management
Communication Archive
Opt-in
Surveys Feedback
Application Integration
Marketing Analytics
Mobile Marketing Management
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
TrueDialog Reviews
- Role: Finance
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Jun 2024
Easy to use, great messaging archive
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Scott S.
- Role: C-Level
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2024
Great Product
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
Ease of text messaging
What is your favorite aspect of this product?
The interface with client
What do you dislike most about this product?
The communication of your text messaging credits
What recommendations would you give to someone considering this product?
A great recommendation
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
matthew m.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jun 2024
easy to use, cost effective.
Likeliness to Recommend
What differentiates TrueDialog from other similar products?
cost is low, service is high.
What is your favorite aspect of this product?
cost is low, and fits our budget.
What do you dislike most about this product?
doesnt work well with our CRM.
What recommendations would you give to someone considering this product?
limited integration.
Pros
- Fair
- Transparent
- Efficient Service
- Caring
Cons
- Slower Product Innovation
- Inhibits Innovation
- Less Performance Enhancing