What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
91 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Mobile Payments
Marketing Analytics
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Jay L.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Easy to set up and highly customizable
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Their customization, as they even have an "app store" that allows you to add on new features from external vendors.
What is your favorite aspect of this product?
Very easy to use and customize
What do you dislike most about this product?
Looking at stats and metrics can be a pain within the platform
What recommendations would you give to someone considering this product?
I think Twilio is a great service, and is the leader in the space for a reason!
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Pooran Prasad R.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Easy to integrate and forget. It works!
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Simplified APIs to integrate Ever evolving product line to extend our use cases Very helpful Support team
What is your favorite aspect of this product?
APIs and documentation
What do you dislike most about this product?
More code samples would always be better
What recommendations would you give to someone considering this product?
Do not waste trying other competitors. Start with Twilio first, you many never switch to others.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nikki B.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Reliable but there are now cheaper alternatives
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
What differentiates Twilio Messaging is the ubiquity of Software Development Toolkits and integrations, making it easy to integrate text messaging into many products.
What is your favorite aspect of this product?
My favorite aspect of this product is the logging. I am able to view and filter incoming and outgoing messages even if they have not been processed through our own software, which is helpful when I have to explain that a message wasn't processed.
What do you dislike most about this product?
What I dislike about this product is the pricing being higher than alternatives. I don't like to feel that I could be saving the company by using alternatives.
What recommendations would you give to someone considering this product?
I would recommend giving Twilio a trial. I believe they give out free trial credit to test it out. The control panel is pretty intuitive and it may give you ideas for new integrations just by trying it and exploring the menus.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Helps Innovate
Cons
- Commodity Features
